Key Topic: Training and Capacity Building for Human Resources Staff

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What topics should training and capacity building cover?

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  • Appropriate record-keeping skills. 
  • Computation of wages, including piece rates, overtime, bonuses; and legal, permitted deductions. 
  • Company policies to ensure timely, accurate payment of wages. 
  • Appropriate age-verification documentation. 
  • Company policies on appropriate treatment of children identified at worksites. 
  • Company policies and procedures for worker recruitment and hiring. 
  • Procedures to ensure that all workers have contracts that clearly stipulate their employment terms in language they understand, and that any changes to contracts are made with the informed written consent of workers. 
  • How to use mechanisms through which workers can submit grievances and report violations such as harassment, threats, intimidation, or other rights violations. 
  • Specific policies and procedures for migrant workers, including mechanisms to ensure that migrant workers are not charged fees by brokers or agents, are not required to post deposits, receive employment terms and conditions equal to those of non-migrants, and have ready access to their identity documents and a safe place to store them.
  • Use of the social compliance information system, as appropriate.
The following stakeholders should receive training: Workers and Trade Unions, Vendors and Agents, Management and Supervisors, and Human Resources Staff