TRAINING AND EMPLOYMENT NOTICE No. 06-18
Publication of the Unemployment Insurance (UI) Call Center Best Practices Compilation
To announce the publication of the UI Call Center Best Practices Compilation.
You may direct questions to your appropriate ETA Regional Office.
To preserve the formatting of this document, it has been converted to PDF (Portable Document Format) to retain its original layout.
STATE WORKFORCE AGENCIES
ROSEMARY LAHASKY
Deputy Assistant Secretary