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Background: In May 1997, the Employment and Training Administration (ETA) Regional Administrators were asked to request their State agencies to nominate up to three successful service delivery area (SDA) programs serving welfare-to-work recipients. In making their selections, States were asked to use the following five elements, the first four of which were used by the General Accounting Office to identify successful employment and training programs: -- ensuring participants are committed to training and getting a job; -- removing barriers that could limit a participant's ability to finish training and get a job; -- improving participants' employability skills; -- linking occupational skills training with the local labor market; and -- collaboration and partnership with other agencies. Before being included in the casebook, the nominated projects underwent a series of screens. First, the Regional Offices reviewed the nominations to ensure they met the five key features. Second, National Office and contractor staff, Westat, Inc., reviewed the projects for consistency. Third, the contractor interviewed project directors to collect information which would be fully descriptive of a case study that would be of value to the reader. Fourth, the contractor and National Office staff reviewed the draft write-ups to limit the final set of projects to those which had either proven performance and/or provided the reader with diversity in approaches. A total of 21 projects were selected for inclusion in the casebook. We wish to thank all the States and individual employment and training entities for submitting nominations. While more nominations were received beyond the 21 contained in the casebook, those included should provide important insights for interested parties. The Casebook demonstrates that the workforce development system is meeting the challenges of working with this important cohort to address the human resource needs of our Nation. Contents: The Casebook contains a brief overview which summarizes the individual cases. This overview touches upon program durations and philosophy, demographic characteristics of participants, funding patterns, key features, innovative practices and lessons learned which includes a summary of what the individual project staff felt were important points for others' consideration. Also included is a program matrix that provides the reader with a quick point of reference to those projects which are of most interest. The remainder of the Casebook contains the individual case studies. Each of the case studies consists of a program highlights box with summary data, background, an overview of the organizational responsibility, recruitment and selection, services provided, outcomes, innovative features, lessons learned and a contact for additional information. Availability: Copies of the casebook are being supplied directly to each State and SDA. In addition, the Casebook is available on ETA's internet web page at http://wtw.doleta.gov. Interested parties can scan the Casebook and download desired information. A small supply of the printed Casebook will be available for individual requests by contacting the Office of Employment and Training Programs at 202-219-5580. Action Required: Please share with appropriate program officials.

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Background: A provision to a final UCX rule published in the Federal Register on October 17, 1988, required the SESAs to send, effective November 16, 1988, notices of claims filed and subsequent monetary and nonmonetary determinations to the branches of the military and to individuals separated from the Commissioned Corps of the National Oceanic and Atmospheric Administration (NOAA) and the Coast Guard. SESAs were provided with a list of military addresses via UIPL No. 19-94, Change 7. Subsequently, the U.S. Army has provided a new address for such notices. Action Required: State Administrators should provide the attached list of military addresses to appropriate staff and advise them to immediately discontinue using the list of military liaison addresses provided in UIPL No. 19-94, Change 7.

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