6A Introduction

This chapter outlines the procedures for processing pre-complaint inquiries and complaints and conducting investigations of complaints alleging discrimination in employment by federal contractors. The pre-complaint inquiry process allows OFCCP to assess allegations of discrimination prior to the filing of a complaint to help determine whether OFCCP is the appropriate federal agency to handle the matter. The complaint process is a formal procedure for OFCCP to investigate allegations of discrimination under the laws it enforces. Preparing for and investigating a complaint differs from conducting a compliance evaluation. The difference is that the investigation of a complaint is primarily focused on the specific allegations in the complaint. This chapter describes the Investigator’s responsibilities in processing pre-complaint inquiries and complaints. This includes determining the legal and analytical framework for addressing each allegation, identifying data and information to obtain during an investigation, conducting appropriate analyses, and developing and providing a notification of findings. This chapter also discusses conciliation efforts and enforcement actions.