CEO Library

The U.S. Department of Labor (DOL), Employment and Training Administration (ETA), Office of Workforce Investment (OWI) supports state and local workforce agencies in providing information to help job seekers successfully search for work. As part of this support, OWI asked the DOL Chief Evaluation Office (CEO) and the DOL Behavioral Interventions (DOL BI) team to explore whether applications of behavioral science could improve the usefulness of the information that job seekers use when searching for positions, investing in training, and considering career options.

Improving career readiness and job access for youth and young adults is vital. Millions of low-income Americans need better access to high-quality career pathways to escape poverty. This is no easy task— economic opportunity has shrunk dramatically in the United States in the past half-century (Chetty et al. 2016). Meanwhile, employers face rising shortages in the supply of skilled workers, making it harder to compete on the global market (World Economic Forum 2021).

Appendices to the Using Behavioral Insights to Increase Youth Use of Workforce Services in Virtual Contexts Final Report: Appendix A: Resources for Learning More About Behavioral Insights and How to Use Them for Continuous Improvement, Appendix B: Supplementary Details on Study Context and Design, Appendix C: Technical Details on Impact Estimates, and References.

In 2019, the Chief Evaluation Office (CEO) partnered with the Employment and Training Administration, Office of Unemployment Insurance (OUI) to conduct the Behavioral Interventions to Improve Work Search Among Unemployment Insurance Claimants project. The unemployment insurance (UI) program requires claimants to be actively looking for work while they receive benefits to encourage a rapid return to work.

The report of impact evaluations aimed to assess the effectiveness of behaviorally-informed communications – such as a pop-up alert and emails – in increasing unemployment insurance (UI) claimants’ compliance with work search requirements.

The brief provides a summary of information about the Stay at Work/Return to Work (SAW/RTW) Models and Strategy Study, the process, and findings from each study report.

Stay-at-Work/Return-to-Work (SAW/RTW) programs intend to help a worker who experiences an illness or injury to remain at work, or if the worker has left the labor force, to return as soon as medically possible. The report presents five options for new research to build evidence about the target populations for SAW/RTW and to test the effects of interventions on employment outcomes.

Stay-at-Work/Return-to-Work (SAW/RTW) programs intend to help a worker who experiences an illness or injury to remain at work, or if the worker has left the labor force, to return as soon as medically possible. The report analyzes public data to estimate the characteristics of the SAW/RTW target population and examine pathways from illness/injury to federal disability benefits as a way to identify opportunities for intervention.

Stay-at-Work/Return-to-Work (SAW/RTW) programs intend to help a worker who experiences an illness or injury to remain at work, or if the worker has left the labor force, to return as soon as medically possible. The report includes a review of evidence published between 2008 and 2018 on the effects of SAW/RTW or related programs on employment and the receipt of federal disability benefits.

Stay-at-Work/Return-to-Work (SAW/RTW) programs intend to help a worker who experiences an illness or injury to remain at work, or if the worker has left the labor force, to return as soon as medically possible. The report describes programs that were operating in the U.S. in 2018.

Paper that presents results of a randomized controlled trial with 3,136 salaried factory workers in Bangladesh employed at two large garment factories which, at the beginning of the study, paid all wages in cash. The researchers randomly and individually assign workers within the same factory to either continue receiving their wages in cash or receive electronic wage payments through either a bank or mobile account.

Paper that presents a study of consumer learning in the context of payroll accounts, a simple financial technology that is currently being rolled out to millions of workers worldwide in response to demands for increased supply chain transparency and as a result of the Covid-19 pandemic. The researchers conducted a field experiment with a population of salaried factory workers in Bangladesh who, prior to the study, received their wages entirely in cash.

The report provides intervention and evaluation designs for two behavioral intervention (BI) trials that, if implemented, would test whether webinar registrations increase when behavioral strategies are applied to emails targeting a given industry. To design the study, researchers followed a six-step process developed by the U.S. Department of Labor (DOL) for designing and conducting BI studies that has resulted in trials that produce meaningful evidence.

The report examines information from a literature and database review that identified knowledge gaps, discussions with Wage and Hour Division (WHD) about compliance strategies, and discussions with a panel of experts about compliance strategies. The researchers then developed a framework for WHD and other agencies to consider when designing processes for monitoring and evaluating strategies and outcomes.

The report supplements the Wage and Hour Division’s (WHD) Compliance Strategies Evaluation by exploring whether and how data that are housed outside of WHD could be integrated with WHD’s administrative data. The researchers explored how external data can be integrated with WHD’s case management system, the Wage and Hour Investigative Support and Reporting Database (WHISARD), and the limitations of doing so.

The U.S. Department of Labor (DOL)’s Chief Evaluation Office (CEO), in partnership with the Wage and Hour Division (WHD) contracted with Mathematica Policy Research to synthesize existing literature and data related to WHD compliance strategies.

The literature scan highlights promising applications of behavioral insights to challenges that are specifically relevant to U.S. Department of Labor (DOL) programs, workers, job seekers, and employers. It synthesizes this information for DOL and others who are interested in applying behavioral interventions to address challenges within the labor context. DOL’s own work in this area contributes to this evidence base. Suggestions of areas in which to extend this body of work are also noted.

The report presents findings on plan filings of Form 5500 using data from 2000 to 2016. The Employee Benefits Security Administration (EBSA) administers and enforces the reporting, disclosure, and fiduciary requirements of Title I of the Employee Retirement Income Security Act of 1974. Each year, employee benefit plans are required to submit Form 5500 to EBSA to report information about the plan. Form 5500 captures important employee benefit plan information on plan type, plan administration, and plan benefits.

This study includes a systematic review of existing evidence on the intersection of the opioid epidemic and workers’ compensation programs administered by public and private payers. The study will analyze existing evidence and identify innovative interventions and initiatives that may be relevant to the Federal Employees’ Compensation Act (FECA) client/customer population, and will develop research and evaluation design options for generating new evidence in the field.

In September 2015, the U.S. Department of Labor (DOL) contracted with IMPAQ International and its partner ideas to conduct an exploratory study of the customer experience at American Job Centers (AJCs). The purpose of this study is threefold: 1) to learn more about the customer experience in AJCs, 2) to highlight promising practices in those AJCs, and 3) to produce a set of behavioral science-based strategies that could enhance the AJC customer experience.

The U.S. Department of Labor (DOL) has contracted with IMPAQ International and ideas to learn about the customer experience in American Job Centers (AJCs), and to identify ways to improve that experience. Developing an understanding about how job seekers and employer customers perceive their AJC experience, and then maximizing what makes a positive experience, should lead to improved outcomes in employment and other areas. As part of this exploratory study, the research team conducted a literature scan in fall 2015 on related key topics.

The mission of the Office of Federal Contract Compliance Programs (OFCCP) is “to enforce, for the benefit of job seekers and wage earners, the contractual promise of affirmative action and equal employment opportunity required of those who do business with the Federal government.” Accordingly, OFCCP is dedicated to promoting diversity and protecting workers, ensuring that workers are treated fairly and equitably in their current jobs and that those seeking employment do not face discrimination in the hiring process.

The Office of Federal Contract Compliance Programs (OFCCP) in the U.S. Department of Labor (DOL) serves to “protect workers, promote diversity and enforce the law.” Accordingly, OFCCP is dedicated to ensuring that federal contractors and subcontractors comply with their responsibility to take affirmative action and offer equal employment opportunity to job seekers and wage earners.

The way we write and structure documents can make them much more impactful. The checklist provides guidance before sending out an important communication. Make sure to review the checklist and see if there are edits you can make to improve it. While it may not always be possible to complete each item on the checklist, communications that incorporate more behavioral insights will have greater potential.

Workers across the United States have a right to earn a living without risking their lives. Yet, in 2014, more than 4,800 American workers were killed on the job, and nearly 3 million suffered work-related injuries and illnesses. Previous research suggests that Occupational Safety and Health Administration (OSHA) inspections can reduce the risks workers face. However, for inspections to work as intended, OSHA needs employers to respond promptly when workplace inspections reveal unsafe conditions.