This section discusses how to implement specific areas within a claims status project.
Improve your claims processes
Claims with identified issues have clear resolution steps and the processing time is kept to a minimum. Learn to identify and resolve issues with slow-moving claims.
Improve quality and availability of data
Recommendations to help you to improve the quality, integrity, and availability of your data.
Incorporate a claims status tool into a legacy system
If you want to launch a claims status tool but are working with a legacy system, an encasement strategy may be useful to you.
Create an integrated notifications system
Effective notifications are an integral part of a claims status tool. Concise, clear, actionable, and timely notifications keep claimants informed about the progress and status of their claims.
Communicate with claimants in a user-friendly way
Consistent, clear, concise, and user-friendly language can optimize your claimant’s experience and the effectiveness of your system.
Create a claimant-friendly status tool
A claimant-friendly status tool can help people get the information they need on their own and feel confident about what step in the claims lifecycle they are in.
Check out our example claims status page
We created a prototype to demonstrate some of the concepts in this playbook.
The United States Department of Labor (DOL) is actively invested in your state’s success – if addressing claims status is an area of interest for you, please contact us. Email the UI Modernization Team or contact your Regional Office.