This section outlines what to consider when starting a claims status project. Building these activities into your plan can help ensure that the project meets your state’s existing or future needs.
Define objectives before starting
The first step your team should take when standing up or improving your state’s claim status tool is defining your objectives.
Prioritize your claims status project
Once you establish your general goals and objectives, your next step is prioritizing this work against other potential projects.
Set up timelines and operations
Before embarking on a claims status project, it’s essential to know that it will be an operational endeavor as much or more so than a technology project.
Check out our example claims status page
We created a prototype to demonstrate some of the concepts in this playbook.
The United States Department of Labor (DOL) is actively invested in your state’s success – if addressing claims status is an area of interest for you, please contact us. Email the UI Modernization Team or contact your Regional Office.