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The brief presents findings on how customers of the Job Accommodation Network (JAN) and the Employer Assistance and Resource Network on Disability Inclusion (EARN) used the Centers.

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Key Takeaways

• All interviewed customers contacted the technical assistance Centers for assistance with reasonable job accommodations; questions about compliance of the Americans with Disabilities Act; to gather information and stay current on topics related to disability employment; or for continuing education purposes.
• 73 of the 75 of JAN customers used individualized services and the majority of EARN customers used webinars.
• JAN provided free, expert, and confidential guidance on workplace accommodations and disability employment issues to customers. JAN engaged with customers through a combination of e-mail, telephone, and online video chat, and through resources posted on the askjan.org website.
• EARN offered numerous resources through its askEARN.org website, including publications, presentations, webinars, and a space where customers and stakeholders could network and collaborate.

Citation

Bennici, F., Palan, M., Giesen, L. (2020). Westat. How Customers Used the Job Accommodation Network (JAN) and the Employer Assistance and Resource Network (EARN) Technical Assistance Centers. Chief Evaluation Office, U.S. Department of Labor.

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The Department of Labor’s (DOL) Chief Evaluation Office (CEO) sponsors independent evaluations and research, primarily conducted by external, third-party contractors in accordance with the Department of Labor Evaluation Policy and CEO’s research development process.