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References: JTPA Title II Eligibility Documentation, A Technical Assistance and Training Series, U.S. Department of Labor, Employment and Training Administration 1993; TEIN 22-92, Change 3; TEIN 1-95, Capacity Building: Distribution of Multimedia JTPA Title II Eligibility Documentation Training Module. Background: The Eligibility TAG was issued in conjunction with TEIN 22-92. Recently, the Social Security Administration (SSA) requested that the Department remove the Numident (NUMI) printout from the list of acceptable verification documents used to establish eligibility for enrollment in Job Training Partnership Act (JTPA) programs. Current instructions permit use of the NUMI printout, as a last resort, to verify eligibility for the JTPA program. SSA officials indicated that over the years, the frequency and increased number of referrals for NUMIs to the SSA has increased to the point where providing this service is adversely affecting SSA resources and public service. Other reasons cited by the SSA for eliminating the NUMI were the possibility for fraud and misuse. Following numerous deliberations with SSA, the Department made the decision to delete the Numident from the TAG. Therefore, other sources of documentation listed in the TAG should be used for determining JTPA eligibility. NUMIs should no longer be used for eligibility documentation for JTPA applicants. Action: Inform all TAG holders to delete all references to NUMI printout which currently appear on pages II-2, II-3 and IV-3, 4, 8, 9, 12, 13, 18, 19, 23, 27, as well as the appendix on pages A1-1 and A7-1 of the written TAG. This also applies to the CD-ROM version of the Eligibility Documentation TAG distributed in the summer of 1995. This change is effective on the issuance date of this TEIN.

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Background: The Employment and Training Administration has been very actively involved in improving customer service and satisfaction, in response to Departmental and ETA executive leadership as well as the President's Executive Order No. 12862. During the past two years, ETA has established customer service goals relating both to services for program customers and for delivery system partners. A number of initiatives have been undertaken to obtain feedback regarding customer service and program needs including conducting focus group discussions and base-line customer satisfaction surveys and evaluating internal operations to assess the levels of satisfaction that delivery system partners and customers hold for the Employment and Training Administration Regional and National Office services. In addition, ETA and its partners and stakeholders have focused on continuous quality improvement initiatives and the highlighting and sharing of best practices. Some of these initiatives are spotlighted in this year's customer satisfaction report. ETA applauds these activities and encourages the continuation of these important efforts in local, State and Regional areas. Next Steps for Continuous Improvement: Customer service, including customer satisfaction, continues to be an important goal for the Employment and Training Administration and its delivery system partners. In keeping with this, ETA's performance goals for FY 1997/PY 1996 and the structure of the draft strategic plan also continue to include program performance and system building goals related to ETA's mission, as well as customer service goals geared to encouraging service delivery partners and ETA staff to institutionalize and continuously improve customer service in all programs and delivery systems. ETA has consulted with our State and national program delivery system partners and stakeholders on these plans and goals. If these ambitious goals are to be met, employment and training partners and stakeholders at all levels must commit to their successful achievement. Action Required: Please distribute the attached report to appropriate officials within the State and to all SDAs/SSAs in your State. In addition, please continue to take every opportunity to work closely with your Regional Administrator to jointly improve the services to and satisfaction of our customers.

Background. Now in its fifth year, PEPNet (Promising and Effective Practices Network) has become one of the nation's premier resources on what works for youth. PEPNet is a valuable source of information on quality youth initiatives; it provides a framework for understanding and implementing practice that works; and it recognizes effectiveness through an award process that continues to widen its network. Since its inception, ETA has provided support for PEPNet in a variety of ways. ETA funds a grant to the National Youth Employment Coalition(NYEC)which administers PEPNet; ETA has members on the PEPNet Working Group; and ETA provides staff and encourages other youth employment professionals to review applications submitted by youth programs for PEPNet recognition. Youth employment professionals do not have to start from scratch as they work to develop effective programs under WIA. PEPNet's criteria for Effective Practices were developed by a working group comprised of a diverse group of professionals and reflect what the youth employment/development field has learned WORKS. The PEPNet criteria fall into five broad categories: Purpose and Activities, Organization and Management, Youth Development, Workforce Development, and Evidence of Success. Using PEPNet will help WIA youth programs and other youth employment programs to improve their services and document their successes. Through PEPNet, programs can access a wealth of information, ideas, contacts and tools around effective practice. PEPNet's Self Assessment is a powerful tool for ongoing continuous improvement efforts, helping programs develop staff, document success, and plan next steps. Programs that complete the PEPNet Application for recognition (due April 30) receive comments from peer reviewers, essentially a free evaluation of their efforts. Those selected for the PEPNet Award become exemplars of effective practice, resources for others in the field around the country and internationally. To obtain an application for recognition, visit www.nyec.org/pepnet or call NYEC at (202) 659-1064. Awardees are honored in a ceremony at the Department of Labor in Washington, D.C., hosted by ETA Assistant Secretary Raymond L. Bramucci. PEPNet is also a valuable tool for employees throughout the workforce development system as they work to transition to WIA. The PEPNet criteria informed the youth program elements in WIA and PEPNet was mentioned as a resource in the Youth Opportunity Grant(YOG) application. PEPNet provides a powerful information source and framework for understanding and implementing effective youth programming. SDAs have used the criteria to help design their WIA youth system; improve their selection and oversight of providers; develop their staff's understanding of effective youth practice; and build capacity among their grantees. Accessibility. PEPNet's resources are available in a variety of user-friendly formats. Please visit www.nyec.org/pepnet or contact NYEC by fax: (202) 659-0399 or call: (202) 659-1064 to access any of the following: a) Publications. The Criteria Workbook captures the elements of effective youth practice in an easy-to-use system, including the PEPNet Self Assessment tool and PEPNet Application for recognition. Lessons Learned illuminates examples of effective practice from the PEPNet Awardees, and provides useful indexes and contact information. b) Conferences and Workshops. The National Youth Employment Coalition's (NYEC) unique annual conference on effective practice, The "PEPNet Institute", brings practitioners and others in the youth employment field together to share what works around specific issues of youth employment practice. Sessions are led by PEPNet Awardees but emphasize interaction, networking, and information sharing. The first PEPNet Institute in 1999 garnered rave reviews from attendees, many of whom came from the JTPA system looking for ideas for their WIA transition. NYEC also provides workshops on effective practice around the country, customizable from 90 minutes to a full day. c) Internet. PEPNet's Web Page -- WWW.NYEC.ORG/PEPNet -- houses a wealth of information on effective practice. It makes all of PEPNet's information available online, including publications, Awardee profiles, links to other effective practice resources, new developments, and more. Action Required. State Liaisons, Administrators, and Leads are requested to: a) encourage their staff, administrators and operators of effective youth programs or program components to access and utilize PEPNet's resources to inform their transition to WIA; b) encourage administrators and operators of programs interested in national recognition to undertake the PEPNet application, due April 30, 2000; c) encourage any youth employment professionals who would like to review applications to volunteer to do so. Past reviewers have reported it to be a very beneficial learning experience which increased their understanding of effective youth programming. Please telephone any names of volunteers to Kate O'Sullivan, NYEC at (202) 659-1064 by April 24, 2000. Inquiries. Direct inquiries to Nancy Rose, PEPNet Project Director, Office of Policy and Research, ETA at (202) 219-7669 ext. 136.

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