POWER Performance
Department of Veterans Affairs
Veterans' Canteen Service
Goal 1 - Total Case Rate
| FY2009 Baseline | FY2019 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2019 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2018 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2018 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2015 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2015 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2015 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2015 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2015 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2015 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2014 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2014 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A | N/A | N/A |
| FY2009 Baseline | FY2013 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2013 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A |
| FY2009 Baseline | FY2012 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2012 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A | N/A | N/A |
| FY2009 Baseline | FY2011 Target | 4th Q TCR | 3rd Q TCR | 2nd Q TCR | 1st Q TCR | FY2011 Cumulative TCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A |
Goal 2 - Lost Time Case Rate
| FY2009 Baseline | FY2019 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2019 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2018 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2018 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2015 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2015 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2015 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2015 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2015 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2015 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- |
| FY2009 Baseline | FY2014 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2014 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A | N/A | N/A |
| FY2009 Baseline | FY2013 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2013 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A |
| FY2009 Baseline | FY2012 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2012 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A | N/A | N/A |
| FY2009 Baseline | FY2011 Target | 4th Q LTCR | 3rd Q LTCR | 2nd Q LTCR | 1st Q LTCR | FY2011 Cumulative LTCR |
|---|---|---|---|---|---|---|
| -- | -- | N/A | N/A | N/A |
Goal 3 - Analysis of Lost Time Injury and Illness Data
Goal 3 is not tracked on a quarterly basis. Results will be reported at the end of the Fiscal Year
Goal 4 - Timely Filing of Injury and Illness Notices
| Baseline | FY2019 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2019 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 94.08% | 100.00% | 92.86% | 92.86% | 96.08% |
| Baseline | FY2018 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2018 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 94.08% | 79.17% | 93.33% | 85.19% | 100.00% | 89.01% |
| Baseline | FY2017 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2017 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 94.08% | 95.45% | 90.91% | 100.00% | 100.00% | 96.00% |
| Baseline | FY2016 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2016 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 94.08% | 100.00% | 84.38% | 95.45% | 87.50% | 91.26% |
| Baseline | FY2015 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2015 Year-End Timeliness |
|---|---|---|---|---|---|---|
| 94.08% | 89.47% | 94.29% | 100.00% | 78.26% | 90.82% |
| Baseline | FY2014 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2014 Year-End Timeliness |
|---|---|---|---|---|---|---|
| 94.08% | 95.00% | 93.94% | 91.43% | 96.15% | 92.00% | 93.28% |
| Baseline | FY2013 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2013 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 94.08% | 95.00% | 90.32% | 88.89% | 95.45% | 88.89% | 90.40% |
| FY2009 Baseline | FY2012 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2012 Year-End Timeliness |
|---|---|---|---|---|---|---|
| 93.7% | 95.0% | 93.1% | 87.2% | 100.0% | 91.2% | 94.2% |
| FY2009 Baseline | FY2011 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Qtr Timeliness | FY2011 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 93.7% | 95.0% | 95.0% | 85.7% | 76.9% | 90.9% | 87.0% |
Goal 5 - Timely Filing of Wage Loss Claims
| Baseline | FY2019 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2019 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 86.26% | 91.67% | 93.94% | 96.43% | 93.81% |
| Baseline | FY2018 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2018 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 86.26% | 88.64% | 93.88% | 76.19% | 93.33% | 89.15% |
| Baseline | FY2017 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2017 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 86.26% | 100.00% | 100.00% | 100.00% | 85.71% | 96.15% |
| Baseline | FY2016 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2016 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 86.26% | 97.44% | 100.00% | 87.23% | 83.33% | 92.41% |
| Baseline | FY2015 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2015 Year-End Timeliness |
|---|---|---|---|---|---|---|
| 86.26% | 91.67% | 86.67% | 64.71% | 83.78% | 82.29% |
| Baseline | FY2014 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2014 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 86.26% | 91.51% | 83.87% | 78.26% | 91.30% | 79.41% | 82.88% |
| Baseline | FY2013 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2013 Cumulative Timeliness |
|---|---|---|---|---|---|---|
| 86.26% | 88.85% | 100.00% | 89.19% | 83.33% | 77.78% | 86.30% |
| FY2009 Baseline | FY2012 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY12 Year End Timeliness |
|---|---|---|---|---|---|---|
| 70.7% | 70.7% | 95.3% | 95.2% | 95.1% | 96.4% | 95.5% |
| FY2009 Baseline | FY2011 Target | 4th Q Timeliness | 3rd Q Timeliness | 2nd Q Timeliness | 1st Q Timeliness | FY2011 Cum Timeliness |
|---|---|---|---|---|---|---|
| 70.7% | 70.7% | 66.7% | 77.3% | 81.8% | 78.8% | 77.6% |
Goal 6 - Lost Production Days
| FY2009 Baseline | FY2019 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2019 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 |
| FY2009 Baseline | FY2018 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2018 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 |
| FY2009 Baseline | FY2016 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2016 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 |
| FY2009 Baseline | FY2016 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2016 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 |
| FY2009 Baseline | FY2015 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2015 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 | 24.1 | 35.8 | 65.7 | 94.0 | 54.6 |
| FY2009 Baseline | FY2014 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2014 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 | 65.4 | 70.6 | 93.1 | 61.0 | 68.3 | 73.2 |
| FY2009 Baseline | FY2013 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2013 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 | 66.1 | 40.3 | 42.2 | 47.1 | 55.6 | 46.6 |
| FY2009 Baseline | FY2012 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2012 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 | 66.7 | 56.1 | 69.0 | 68.4 | 28.7 | 57.4 |
| FY2009 Baseline | FY2011 Target | 4th Q LPD | 3rd Q LPD | 2nd Q LPD | 1st Q LPD | FY2011 Cum LPD |
|---|---|---|---|---|---|---|
| 68.1 | 67.4 | 29.7 | 66.6 | 50.9 | 74.2 | 55.6 |
Goal 7 - Return to Work
Goal 7 performance is tracked only for the 14 agencies with statistically significant case volumes
Back to Department of Veterans Affairs
Sub Agency List:
National Cemetery Administration
Veterans' Benefits Administration
Veterans' Health Administration