Lesson-150535-7

The project’s collaboration with the Kenyan Ministry of Labor and Social Protection to develop the electronic case management system is potentially a good model upon completion for increasing the quality and consistency of inspections across labor sectors and geographies, managing documents, aggregating data analysis, strengthening transparency and accountability, and improving efficiency. The project has developed a wireframe (outline of the software system’s user journey) and software specifications via a participatory planning process that began with a compliance system assessment and inspection process workflow mapping. The electronic case management system holds promise for increasing the efficiency of Kenya's government and strengthening coordination among agencies, employers, and workers. The timeliness of electronic case management system coincides with the Kenyan government’s digitization investment and aligns with similar pilots with which lessons could be exchanged, such as with the International Labor Organization’s Samoa and Cook Islands pilot of a standardized electronic case management system for inspectorates in low-resource settings. This promising practice also builds on prior International Labor Organization experience with electronic case management systems. According to the International Labor Organization: “...the best systems are those tailored to national regulations, administrative procedures, and inspection workflows. Moreover, the sustainability of these systems depends on clear and budgeted commitments by labor administrations to provide ongoing human and financial support for maintenance and further development, often at significant cost.”