Lesson-101334-6

Flexibility, capacity to adapt and sustained engagement with project partners were instrumental in project implementation. The project team demonstrated considerable flexibility, resulting in the adaptation of different components of the project, in order to meet the changing requirements of the Ministry of Labor. This resulted in the continued provision of relevant support to the General Labor Inspectorate, and allowed for the development of the electronic case management system. Moreover, the high degree of professionalism demonstrated by company contracted to develop the case management system, in combination with the flexibility to pivot when needs changed, have contributed to the ultimately successful development process of the electronic case management system. Additionally, the sustained engagement of the project with the judiciary and the employers’ organizations has been conducive to support the overall project implementation.