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About the Study
In 2017, the Chief Evaluation Office partnered with the Employment and Training Administration (ETA) to fund contractors Urban Institute, George Washington University, Capital Research Corporation, and the National Association of State Workforce Agencies to conduct an analysis of employer performance measurement approaches required by the Workforce Innovation and Opportunity Act (WIOA).
WIOA requires the public workforce system to report a primary performance indicator of its effectiveness in serving employers. The knowledge development and analysis examines the appropriateness, reliability, and validity of three proposed measures of effectiveness:
- Retention with the Same Employer: Percentage of participants who exit and are employed with the same employer in the second and fourth quarters after exit.
- Repeat Business Customers: Percentage of employers receiving services in a given year who also received services within the previous three years.
- Employer Penetration Rate: Percentage of employers using services out of all employers in the state.
The study also analyzed other measures used by states, local areas, and Federal agencies to assess effectiveness in serving employers.
This Department of Labor-funded study helps meet requirements of Section 116 of the Workforce Innovation and Opportunity Act (WIOA). It contributes to the growing labor evidence-base to inform performance measurement and employment and training programs and policies and addresses Department strategic goals and priorities.
- How do states, local areas and federal agencies define 'services to employers'? In what ways are the definitions similar and in what ways are they different?
- What measures are currently being used, or have been used in the past or in other contexts, to understand engagement with employers by states, local areas and Federal agencies? How are the data for these measures collected?
- What are options for evaluating the feasibility, validity and reliability of proposed measures?
- Measuring the Effectiveness of Services to Employers (Final Report, February 2021)
Project Duration: 36 Months
Contract End Date: September 2020
Contractor: The Urban Institute, with George Washington University, Capital Research Corporation, and the National Association of State Workforce Agencies
For More Information: ChiefEvaluationOffice@dol.gov
The Department of Labor’s (DOL) Chief Evaluation Office (CEO) sponsors independent evaluations and research, primarily conducted by external, third-party contractors in accordance with the Department of Labor Evaluation Policy and CEO’s research development process.