New Tech & Automation
A core goal of DOL’s modernization efforts is to help states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them process claims in less time.
Thoughtful automation can improve the UI experience without risking the destabilization of current systems. Technologies and automation that reduce the burdens on claimants and UI staff will create a brighter future for UI programs across the country.
Featured Articles
Introduce Thoughtful Automation
Learn how Robotic Process Automation (RPA) might benefit your program and get actionable tips for implementing RPA.
Use Cases for Robotic Process Automation
We’ve helped states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them speed up the time that it takes to process claims using RPA. Learn more about specific use cases identified during these projects.
Lessons from States on Using RPA for UI Appeals
Our teams observed states seeking out RPA as a tool to help them reduce administrative burdens associated with UI appeals workflows. Read some of the lessons learned about how RPA is well suited for streamlining the appeals process.
Resources
Equitable Access Toolkit
The Unemployment Insurance Equitable Access Toolkit contains common equity recommendations, promising practices, and insights, represented visually as a different floor of an agency office building, compiled in one interactive document.
RPA Toolkit
The RPA Toolkit, which was informed by state Tiger Team engagement work, gives states actionable tips for incorporating automation into their current workflows. Several UI agencies are using RPA to reduce backlogs and process claims more efficiently, and our hope is that this toolkit will help other states adopt similar practices.