UNITED STATES DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-98,235

FIRST CALL RESOLUTION, LLC

A PARTIALLY-OWNED SUBDIVISION OF TTEC HOLDINGS, INC.

EUGENE, OREGON

TA-W-98,235A

FIRST CALL RESOLUTION, LLC

A PARTIALLY-OWNED SUBDIVISION OF TTEC HOLDINGS, INC.

406 NE WINCHESTER ST

ROSEBURG, OREGON

TA-W-98,235B

FIRST CALL RESOLUTION LLC

A PARTIALLY-OWNED SUBDIVISION OF TTEC HOLDINGS, INC.

2525 W. HARVARD AVE

ROSEBURG, OREGON

TA-W-98,235C

FIRST CALL RESOLUTION LLC

A PARTIALLY-OWNED SUBDIVISION OF TTEC HOLDINGS, INC.

INDEPENDENCE, OREGON

TA-W-98,235D

FIRST CALL RESOLUTION LLC

A PARTIALLY-OWNED SUBDIVISION OF TTEC HOLDINGS, INC.

GRANTS PASS, OREGON

TA-W-98,235E

FIRST CALL RESOLUTION LLC

A PARTIALLY-OWNED SUBDIVISION OF TTEC HOLDINGS, INC.

COOS BAY, OREGON

TA-W-98,235F

FIRST CALL RESOLUTION LLC

A PARTIALLY-OWNED SUBDIVISION OF TTEC HOLDINGS, INC.

VENETA, OREGON

Negative Determination Regarding Eligibility

To Apply For Worker Adjustment Assistance

And Alternative Trade Adjustment Assistance

TRADE ADJUSTMENT ASSISTANCE

In accordance with Section 223 of the Trade Act of 1974, as
amended (the Act), 19 U.S.C. § 2273, the Department of Labor
(Department) herein presents the results of an investigation
regarding certification of eligibility to apply for worker
adjustment assistance.

Workers of a firm may be eligible for worker adjustment
assistance if they satisfy the criteria of subsection (a) and (b)
of Section 222 of the Act, 19 U.S.C. § 2272(a) and (b). For the
Department to issue a certification for workers under Section
222(a) of the Act, 19 U.S.C. § 2272(a), the following three
criteria must be met:

(1) The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in such workers' firm,
or an appropriate subdivision of the firm, have become
totally or partially separated, or are threatened to become
totally or partially separated.

(2) The second criterion (set forth in Section 222(a)(2) of
the Act, 19 U.S.C. § 2272(a)(2)) may be satisfied in one of
two ways:

(A) Increased Imports Path:

(i) sales or production, or both, at the workers' firm must
have decreased absolutely, AND

(ii) imports of articles like or directly competitive with
articles produced by such firm or subdivision have
increased; and

(iii) the increase described in clause (ii) contributed
importantly to such workers' separation or threat of
separation and to the decline in the sales or production
of such firm or subdivision.

(B) Shift in Production Path:

(i) there has been a shift in production by such workers'
firm or subdivision to a foreign country of articles
like or directly competitive with articles which are
produced by such firm or subdivision; and

(ii)(I) the country to which the workers' firm has
shifted production of the articles is a party to a free
trade agreement with the United States;

(II)the country to which the workers' firm has
shifted production of the articles is a beneficiary
country under the Andean Trade Preference Act, African
Growth and Opportunity Act, or the Caribbean Basin
Economic Recovery Act; or

(III)there has been or is likely to be an increase
in imports of articles that are like or directly
competitive with articles which are or were produced by
such firm or subdivision.

For the Department to issue a certification for workers under
Section 222(b) of the Act, 19 U.S.C. § 2272(b), to workers of a
Supplier or a Downstream Producer, the following criteria must be
met:

(1) a significant number or proportion of the workers in the
workers' firm or an appropriate subdivision of the firm
have become totally or partially separated, or are
threatened to become totally or partially separated;

(2) the workers' firm is a Supplier or Downstream Producer
to a firm that employed a group of workers who received
a certification of eligibility under Section 222(a) of
the Act, 19 U.S.C. § 2272(a), and such supply or
production is related to the article that was the basis
for such certification; and

(3) either

(A) the workers' firm is a supplier and the component
parts it supplied to the firm described in paragraph (2)
accounted for at least 20 percent of the production or
sales of the workers' firm; or

(B) a loss of business by the workers' firm with the
firm described in paragraph (2) contributed importantly
to the workers' separation or threat of separation.

Section 222(c) of the Act, 19 U.S.C. § 2272(c), defines the
terms "Supplier" and "Downstream Producer."

The investigation was initiated in response to a Trade
Adjustment Assistance for Workers (TAA) and Alternative Trade
Adjustment Assistance (ATAA) petition dated March 22, 2022 and
filed on March 23, 2022 by a State Workforce Office on behalf of
former workers of First Call Resolution, LLC, a partially-owned
subdivision of TTEC Holdings, Inc., Eugene, Oregon (TA-W-98,235);
First Call Resolution, LLC, a partially-owned subdivision of TTEC
Holdings, Inc., 406 NE Winchester St, Roseburg, Oregon (TA-W-
98,235A); First Call Resolution, LLC, a partially-owned
subdivision of TTEC Holdings, Inc., 2525 W. Harvard Ave,
Roseburg, Oregon (TA-W-98,235B); First Call Resolution, LLC, a
partially-owned subdivision of TTEC Holdings, Inc., Independence,
Oregon (TA-W-98,235C); First Call Resolution, LLC, a partially-
owned subdivision of TTEC Holdings, Inc., Grants Pass, Oregon (TA-
W-98,235D); First Call Resolution, LLC, a partially-owned
subdivision of TTEC Holdings, Inc., Coos Bay, Oregon (TA-W-
98,235E); and First Call Resolution, LLC, a partially-owned
subdivision of TTEC Holdings, Inc., Veneta, Oregon (TA-W-98,235F)
(hereafter referred to as the "group of workers"). In accordance
with 20 CFR 618.110 group of workers is defined as, ""¦including
teleworkers and staffed workers."

The group of workers were engaged in activities related to
the supply of customer support services.

The petition alleges that a worker reported layoffs across
all Oregon locations (were)due to jobs being moved to Philippines
and Mexico.

In order to be considered eligible to apply for adjustment
assistance under Section 223 of the Trade Act of 1974, the group
of workers seeking certification (or on whose behalf certification
is being sought) must work for a "firm" or appropriate subdivision
that produces an article. The definition of a firm includes an
individual proprietorship, partnership, joint venture,
association, corporation (including a development corporation),
business trust, cooperative, trustee in bankruptcy, and receiver
under decree of any court.

Per 20 CFR 618.110, Article means "a tangible good or an
intangible good sold or produced by a firm. The good must be the
subject of the sale or production, and not an object that is
produced incidentally to the sale or production. An article can be
measured in individual production units or commercial production
units, such as with commodities. Sale of an article is the means
by which revenue is generated, accumulated, or calculated."

During the investigation, the Department obtained information
that revealed that group of workers do not produce an article
within the meaning of Section 222(a) or Section 222(b) of the Act;
rather, workers were engaged in activities related to the supply
of customer support services.

ALTERNATIVE TRADE ADJUSTMENT ASSISTANCE

In order for the Department to issue a certification of
eligibility to apply for Alternative Trade Adjustment Assistance
(ATAA), the group of workers must be certified eligible to apply
for Trade Adjustment Assistance (TAA). Because the group of workers
are denied eligibility to apply for TAA, the group of workers
cannot be certified eligible for ATAA.

Conclusion

After careful review of the facts obtained in the
investigation, I determine that all workers of First Call
Resolution, LLC, a partially-owned subdivision of TTEC Holdings,
Inc., Eugene, Oregon (TA-W-98,235); First Call Resolution, LLC, a
partially-owned subdivision of TTEC Holdings, Inc., 406 NE
Winchester St, Roseburg, Oregon (TA-W-98,235A); First Call
Resolution, LLC, a partially-owned subdivision of TTEC Holdings,
Inc., 2525 W. Harvard Ave, Roseburg, Oregon (TA-W-98,235B); First
Call Resolution, LLC, a partially-owned subdivision of TTEC
Holdings, Inc., Independence, Oregon (TA-W-98,235C); First Call
Resolution, LLC, a partially-owned subdivision of TTEC Holdings,
Inc., Grants Pass, Oregon (TA-W-98,235D); First Call Resolution,

LLC, a partially-owned subdivision of TTEC Holdings, Inc., Coos
Bay, Oregon (TA-W-98,235E); and First Call Resolution, LLC, a
partially-owned subdivision of TTEC Holdings, Inc., Veneta, Oregon
(TA-W-98,235F), engaged in activities related to the supply of
customer support services are denied eligibility to apply for
adjustment assistance under Section 223 of the Trade Act of 1974,
and are also denied eligibility to apply for Alternative Trade
Adjustment Assistance under Section 246 of the Trade Act of 1974.

Signed in Washington, D.C. this 11th day June, 2022

/s/ Hope D. Kinglock
_______________________
HOPE D. KINGLOCK

Certifying Officer, Office of

Trade Adjustment Assistance