DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,871

H&R BLOCK NETWORK OPERATIONS CENTER
A SUBSIDIARY OF HRB PROFESSIONAL RESOURCES, LLC
KANSAS CITY, MISSOURI

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on April 7, 2020 by a One-Stop Operator/Partner on behalf
of the workers of H&R Block Network Operations Center, a
subsidiary of HRB Professional Resources, LLC, Kansas City,
Missouri (hereafter referred as "H&R Block").
The workers' firm is engaged in activities related to the
supply of monitoring and supporting network operation
services.
During the course of the investigation, information was
collected from the petitioner and the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of services
like or directly competitive with the services supplied by the
workers which contributed importantly to worker group
separations at H&R Block.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of H&R Block Network
Operations Center, a subsidiary of HRB Professional Resources,
LLC, Kansas City, Missouri, who are engaged in activities
related to the supply of monitoring and supporting network
operation services meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of H&R Block Network Operations Center, a
subsidiary of HRB Professional Resources, LLC, Kansas
City, Missouri, who became totally or partially separated
from employment on or after April 3, 2019 through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended.
Signed in Washington, D.C. this 18th day of June 2020.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance