DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,744

MHELPDESK, LLC
A SUBSIDIARY OF ANGIE'S LIST
INCLUDING ON-SITE LEASED WORKERS FROM
BUWELO AND SYNERGIE GLOBAL
FAIRFAX, VIRGINIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on February 27, 2020 by a state workforce office on
behalf of workers of mHelpDesk, LLC, a subsidiary of Angie's
List, Fairfax, Virginia ("mHelpDesk, LLC"). The workers' firm
is engaged in activities related to the supply of software as a
service (SAAS) for field service companies; specifically,
customer support services. The subject worker group includes on-
site leased workers from Buwelo and Synergie Global.
During the course of the investigation, information was
collected from the workers' firm and the petitioner.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country customer support
services like or directly competitive with the customer support
services supplied by the workers which contributed importantly
to worker group separations at mHelpDesk, LLC.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of mHelpDesk, LLC, a
subsidiary of Angie's List, including on-site leased workers
from Buwelo and Synergie Global, Fairfax, Virginia, who are
engaged in activities related to the supply of supply of
software as a service (SAAS) for field service companies;
specifically, customer support services meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of mHelpDesk, LLC, a subsidiary of Angie's
List, including on-site leased workers from Buwelo and
Synergie Global, Fairfax, Virginia, who became totally or
partially separated from employment on or after February
26, 2019, through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 27th day of April 2020.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance