DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,700

CONCENTRIX CVG CUSTOMER MANAGEMENT GROUP

A SUBSIDIARY OF CONCENTRIX CVG CORPORATION

RIO RANCHO, NEW MEXICO

Certification Regarding Eligibility

To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.

The group eligibility requirements for workers of a firm under
Section 222(a) of the Act, 19 U.S.C. § 2272(a), are satisfied if
the following criteria are met:

(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on February 19, 2020, by a State Workforce Office on behalf
of workers of Concentrix CVG Customer Management Group, a
subsidiary of Concentrix CVG Corporation, Rio Rancho, New
Mexico. The workers' firm is engaged in activities related to
the supply of customer support services to customer clients.

During the course of the investigation, information was
collected from the petitioner, workers' firm, and major declining
customer(s) of the workers' firm.

Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become totally
or partially separated.

Section 222(a)(2)(A)(i) has been met because the sales of
services supplied by Concentrix CVG Customer Management Group,
Rio Rancho, New Mexico have decreased.

Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
services supplied by Concentrix CVG Customer Management Group,
Rio Rancho, New Mexico have increased.

Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the worker
group separations and sales declines at Concentrix CVG Customer
Management Group, Rio Rancho, New Mexico.

Conclusion

After careful review of the facts obtained in the
investigation, I determine that workers of Concentrix CVG Customer
Management Group, a subsidiary of Concentrix CVG Corporation,
Rio Rancho, New Mexico, who are engaged in activities related to
the supply of customer support services to customer clients,
meet the worker group certification criteria under Section 222(a)
of the Act, 19 U.S.C. § 2272(a). In accordance with Section 223
of the Act, 19 U.S.C. § 2273, I make the following certification:

"All workers of Concentrix CVG Customer Management Group, a
subsidiary of Concentrix CVG Corporation, Rio Rancho, New
Mexico, who became totally or partially separated from
employment on or after February 18, 2019, through two years
from the date of certification, and all workers in the group
threatened with total or partial separation from employment
on the date of certification through two years from the date
of certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."

Signed in Washington, D.C. this 7th day of January, 2021.


/s/ Hope D. Kinglock
_______________________
HOPE D. KINGLOCK

Certifying Officer, Office of

Trade Adjustment Assistance