DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,682

JCPENNEY CUSTOMER CARE CENTER
LENEXA CUSTOMER CARE CENTER
A SUBSIDIARY OF JCPENNEY CORPORATION INC.
INCLUDING WORKERS WHOSE WAGES WERE REPORTED UNDER
JCPENNEY LOGISTICS
INCLUDING ON-SITE LEASED WORKERS FROM ONIN AND MANPOWER
LENEXA, KANSAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on February 12, 2020, by a state workforce office on
behalf of workers of JCPenney Customer Care Center, Lenexa
Customer Care Center, a subsidiary of JCPenney Corporation Inc.,
including workers whose wages were reported under JCPenney
Logistics, including on-site leased workers from Onin and
Manpower, Lenexa, Kansas.
The workers' firm operates department stores in the United
States and Puerto Rico and supplies retail services for family
apparel, jewelry, shoes, accessories, home furnishings, optical
products, and other goods. The worker group on whose behalf the
petition was filed concerns the Lenexa Customer Care Center of
Lenexa, Kansas, engaged in activities related to the supply of
call center and customer support services.
During the course of the investigation, information was
collected from the petitioner and workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to the worker group separations at
JCPenney Customer Care Center, Lenexa Customer Care Center,
Lenexa, Kansas.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of JCPenney Customer
Care Center, Lenexa Customer Care Center, a subsidiary of
JCPenney Corporation Inc., including workers whose wages were
reported under JCPenney Logistics, including on-site leased
workers from Onin and Manpower, Lenexa, Kansas, who are engaged
in activities related to the supply of call center and customer
support services, meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of JCPenney Customer Care Center, Lenexa
Customer Care Center, a subsidiary of JCPenney Corporation
Inc., including workers whose wages were reported under
JCPenney Logistics, including on-site leased workers from
Onin and Manpower, Lenexa, Kansas, who became totally or
partially separated from employment on or after February
11, 2019, through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 23rd day of April 2020.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance