DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,591

LIBERTY MUTUAL GROUP INC.
AGENT DISTRIBUTION & SERVICES
CHANNEL SUPPORT OPERATIONS DEPARTMENT
CUSTOMER RESPONSE CENTER
INCLUDING ON-SITE LEASED WORKERS FROM
TATA CONSULTANCY SERVICES
MONTOURSVILLE, PENNSYLVANIA


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on January 23, 2020, on behalf of workers and former
workers of Liberty Mutual Group, Inc., Agent Distribution &
Services, Channel Support Operations Department, Customer
Response Center, including on-site leased workers from Tata
Consultancy Services, Montoursville, Pennsylvania (Liberty
Mutual-Customer Response Center). The workers' firm supplies
insurance services for individuals, families, and businesses.
Workers of Liberty Mutual-Customer Response Center are engaged
in the supply of customer call center services.
During the course of the investigation, information was
collected from the petition and the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Liberty Mutual-Customer
Response Center have become totally or partially separated, or
are threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country the supply of services
like or directly competitive with the customer call center
services supplied by the subject workers which contributed
importantly to the worker group separations at Liberty Mutual-
Customer Response Center.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Liberty Mutual-
Customer Response Center meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of Liberty Mutual Group, Inc., Agent
Distribution & Services, Channel Support Operations
Department, Customer Response Center, including on-site
leased workers from Tata Consultancy Services,
Montoursville, Pennsylvania, who became totally or
partially separated from employment on or after January 22,
2019, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 28th day of February 2020.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance