DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,480

PANASONIC CUSTOMER CALL CENTER
A SUBSIDIARY OF PANASONIC CORPORATION OF NORTH AMERICA
INCLUDING ON-SITE LEASED WORKERS FROM AEROTEK
CHESAPEAKE, VIRGINIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on December 16, 2019, by the Commonwealth of Virginia on
behalf of workers and former workers of Panasonic Call Center, a
subsidiary of Panasonic Corporation of North America,
Chesapeake, Virginia (Panasonic Call Center-Chesapeake). The
subject worker group is engaged in activities related to the
supply of customer technical support services for consumer
products and technical support services to business-to-
business product installers (technical support services).
The subject worker group (Panasonic Call Center-
Chesapeake) includes on-site leased workers from Aerotek.
During the course of the investigation, information was
collected from the petition and the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Panasonic Call Center-
Chesapeake have become totally or partially separated, or are
threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country the supply of a service
like or directly competitive with the technical support services
supplied by the subject workers which contributed importantly to
worker group separations at Panasonic Call Center-Chesapeake.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Panasonic Call
Center-Chesapeake, who are engaged in activities related to the
supply of technical support services, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of Panasonic Customer Call Center, a
subsidiary of Panasonic Corporation of North America,
including on-site leased workers from Aerotek,
Chesapeake, Virginia, who became totally or partially
separated from employment on or after December 13, 2018
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 3rd day of January 2020.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance