DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,446

CONCENTRIX CVG CUSTOMER MANAGEMENT GROUP, INC.
A SUBSIDIARY OF CONCENTRIX CVG CORPORATION
TAYLORSVILLE, UTAH

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on December 5, 2019, by a state workforce office on
behalf of workers of Concentrix CVG Customer Management Group,
Inc., a subsidiary of Concentrix CVG Corporation, Taylorsville,
Utah ("Concentrix CVG Customer Management Group, Inc.").
Concentrix CVG Corporation is a global organization operating
in 40 countries with over 200,000 employees. The firm's
location in Taylorsville, Utah, is engaged in activities
related to the supply of customer service support services for
the firm's client(s).
During the course of the investigation, information was
collected from the petitioner, the workers' firm, and major
declining customer(s) of the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales
and/or production of customer service support by Concentrix
CVG Customer Management Group, Inc. have decreased.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
service supplied by Concentrix CVG Customer Management Group,
Inc. have increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and sales/production declines at
Concentrix CVG Customer Management Group, Inc.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Concentrix CVG
Customer Management Group, Inc., a subsidiary of Concentrix
CVG Corporation, Taylorsville, Utah, who are engaged in
activities related to the supply of customer service support
for the firm's client(s), meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of Concentrix CVG Customer Management Group,
Inc., a subsidiary of Concentrix CVG Corporation,
Taylorsville, Utah, who became totally or partially
separated from employment on or after December 4, 2018,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 27th day of April 2020.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance