DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,417

QUALFON DATA SERVICES GROUP, LLC
IDAHO FALLS, IDAHO


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on November 25, 2019 on behalf of workers and former
workers of Qualfon Data Services Group, LLC, Idaho Falls,
Idaho (Qualfon-Idaho Falls). The workers' firm is engaged in
activities related to the supply of call center and back office
fraud research services. The worker group does not include any
on-site leased workers. The petition alleges a shift of
services to a foreign country.
During the course of the investigation, information was
collected from the petition and the workers' firm.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of services
like or directly competitive with the services supplied by the
workers which contributed importantly to worker group
separations at Qualfon-Idaho Falls.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Qualfon-Idaho Falls,
who are engaged in activities related to the supply of call
center and back office fraud research services, meet the worker
group certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of Qualfon Data Services Group, LLC., Idaho
Falls, Idaho, who became totally or partially separated
from employment on or after November 21, 2018 through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 24th day of March 2020.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance