DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,398

CRESCENT BANK & TRUST
A SUBSIDIARY OF CB&T HOLDING CORPORATION
CALL CENTER DIVISION
CHESAPEAKE, VIRGINIA


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on November 21, 2019, by a State Workforce Office on
behalf of workers and former workers of Crescent Bank & Trust,
Call Center Division, a subsidiary of CB&T Holding
Corporation, Chesapeake, Virginia (Crescent Bank & Trust-Call
Center). Workers of Crescent Bank & Trust-Call Center are
engaged in activities related to the supply of collections
services and customer service. The worker group does not
include on-site leased workers.
During the course of the investigation, information was
collected from the petition and workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Crescent Bank & Trust-
Call Center have become totally or partially separated, or are
threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country the supply of services
like or directly competitive with the collections services
and/or customer service supplied by the subject workers which
contributed importantly to worker group separations at
Crescent Bank & Trust-Call Center.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Crescent Bank &
Trust-Call Center, who are engaged in activities related to the
supply of collections services and customer service, meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of Crescent Bank & Trust, a subsidiary of
CB&T Holding Corporation, Call Center Division,
Chesapeake, Virginia, who became totally or partially
separated from employment on or after November 20, 2018,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 27th day of December 2019.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance