DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,348

SITEL OPERATING CORPORATION
A WHOLLY OWNED SUBIDIARY OF SITEL LLC
A WHOLLY OWNED SUBSIDIARY OF SITEL WORLDWIDE CORPORATION
GLASGOW, KENTUCKY


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on November 4, 2019 on behalf of workers and former workers
of Sitel Operating Corporation, a wholly owned subsidiary of Sitel
LLC, a wholly owned subsidiary of Sitel Worldwide Corporation,
Glasgow, Kentucky (Sitel-Glasgow). The workers' firm is engaged in
activities related to the supply of customer service and tech
support call center services. The worker group does not include
any on-site leased workers.
During the course of the investigation, the Department
collected information from the petition and the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers at Sitel-Glasgow have become totally
separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country a portion of the supply of a(n)
service like or directly competitive with the service(s) supplied
by the subject workers which contributed importantly to worker
group separations at Sitel-Glasgow.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Sitel-Glasgow, who are
engaged in activities related to the supply of customer service
and tech support call center services, meet the worker group
certification criteria under Section 222(a) of the Act, 19 U.S.C.
§ 2272(a). In accordance with Section 223 of the Act, 19 U.S.C. §
2273, I make the following certification:
"All workers of Sitel Operating Corporation, a wholly owned
subsidiary of Sitel LLC, a wholly owned subsidiary of Sitel
Worldwide Corporation, Glasgow, Kentucky, who became totally
or partially separated from employment on or after November
2, 2018, through two years from the date of certification,
and all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 10th day of February 2020.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance