DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,292

CITIBANK CREDIT SERVICES INC.
GLOBAL CONSUMER TECHNOLOGY - OPERATIONS DIGITIZATION AND
TECHNOLOGY DIVISION
A WHOLLY-OWNED SUBSIDIARY OF CITIBANK N.A.
A WHOLLY-OWNED SUBSIDIARY OF CITICORP LLC
A WHOLLY-OWNED SUBSIDIARY OF CITIGROUP INC.
INCLUDING ON-SITE LEASED WORKERS FROM TCS AMERICA, WIPRO,
MILLENIUM, LARSEN & TOUBRO INFOTECH LIMITED (US),
KORE.AI, PINDROP SECURITY INC, INFOSYS,
PERSONETICS, AND PEGASYSTEMS INC (NAM)
KANSAS CITY, MISSOURI

TA-W-95,292A

CITIBANK N.A.
GCB O&T FINANCE
A WHOLLY-OWNED SUBSIDIARY OF CITICORP LLC
A WHOLLY-OWNED SUBSIDIARY OF CITIGROUP INC.
KANSAS CITY, MISSOURI

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on October 18, 2019 by a state workforce office on behalf of
workers and former workers of Citibank Credit Services Inc.,
Global Consumer Technology - Operations Digitization and
Technology Division, a wholly-owned subsidiary of Citibank N.A.,
a wholly-owned subsidiary of Citicorp LLC, a wholly-owned
subsidiary of Citigroup Inc., Kansas City, Missouri (Citibank-
GCT-OD&T; TA-W-95,292) and Citibank N.A., GCB O&T Finance, a
wholly-owned subsidiary of Citicorp LLC, a wholly-owned
subsidiary of Citigroup Inc., Kansas City, Missouri (Citibank-
GCB O&T Finance; TA-W-95,292A). The worker group covered by TA-
W-95,292 (Citibank-GCT-OD&T) are engaged in activities related
to the supply of technology support services and includes on-
site leased workers from TCS America, Wipro, Millenium, Larsen &
Toubro Infotech Limited (US), Kore.ai, Pindrop Security Inc,
Infosys, Personetics, and Pegasystems Incorporated (NAM). The
worker group covered by TA-W-95,292A (Citibank-GCT-OD&T) are
engaged in activities related to supply of financial planning and
analysis services.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in Citibank-GCT-OD&T and Citibank-
GCB O&T Finance have become totally or partially separated, or are
threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country(s) the supply of services like or
directly competitive with the technology support services and/or
financial planning and analysis services supplied by the subject
workers which contributed importantly to worker group separations
at Citibank-GCT-OD&T and Citibank-GCB O&T Finance.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Citibank-GCT-OD&T and
Citibank-GCB O&T Finance, who are engaged in activities related to
technology support services and/or financial planning and analysis
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of Citibank Credit Services Inc., Global
Consumer Technology - Operations Digitization and
Technology Division, a wholly-owned subsidiary of Citibank
N.A., a wholly-owned subsidiary of Citicorp LLC, a wholly-
owned subsidiary of Citigroup Inc., including on-site
leased workers from TCS America, Wipro, Millenium, Larsen &
Toubro Infotech Limited (US), Kore.ai, Pindrop Security
Inc, Infosys, Personetics, and Pegasystems Incorporated
(NAM), Kansas City, Missouri (TA-W-95,292) and Citibank
N.A., GCB O&T Finance, a wholly-owned subsidiary of
Citicorp LLC, a wholly-owned subsidiary of Citigroup Inc.,
Kansas City, Missouri (TA-W-95,292A), who became totally or
partially separated from employment on or after October 17,
2018 through two years from the date of certification, and
all workers in the groups threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 27th day of December 2019.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance