DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,231

SEA WORLD OF FLORIDA LLC
CALL CENTER DIVISION
A SUBSIDIARY OF SEA WORLD PARKS & ENTERTAINMENT, INC.
INCLUDING ON-SITE LEASED WORKERS FROM ALORICA
ORLANDO, FLORIDA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on September 30, 2019, by a State Workforce Agency on
behalf of workers of Sea World of Florida LLC, Call Center
Division, a subsidiary of Sea World Parks & Entertainment,
Inc., Orlando, Florida. The workers are engaged in activities
related to the supply of call center support services. The
worker group includes on-site leased workers from Alorica.
During the course of the investigation, information was
collected from the petition and the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to worker group separations at Sea
World of Florida LLC, Call Center Division, a subsidiary of
Sea World Parks & Entertainment, Inc., Orlando, Florida.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Sea World of Florida
LLC, Call Center Division, a subsidiary of Sea World Parks &
Entertainment, Inc., Orlando, Florida, who are engaged in
activities related to the supply of call center support services
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of Sea World of Florida LLC, Call Center
Division, a subsidiary of Sea World Parks &
Entertainment, Inc., including on-site leased workers
from Alorica, Orlando, Florida, who became totally or
partially separated from employment on or after September
27, 2018, through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 7th day of November 2019.

/s/Jessica R. Webster
______________________________
JESSICA R. WEBSTER
Certifying Officer, Office of
Trade Adjustment Assistance