DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,204

CONCENTRIX CVG CUSTOMER MANAGEMENT GROUP INC.
LONGVIEW, TEXAS


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on September 24, 2019 by the state workforce office on
behalf of workers and former workers of Concentrix CVG Customer
Management Group Inc., Longview, Texas (Concentrix CVG-
Longview). The workers' firm is engaged in activities related
to the supply of customer service support for clients (customer
service). There are no on-site leased workers. Workers are not
separately identifiable by the service supplied.
During the course of the investigation, information was
collected from the petition, the workers' firm, and the major
declining customer(s) of the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Concentrix CVG-Longview
have become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country the supply of services
like or directly competitive with the customer service supplied
by the subject workers which contributed importantly to worker
group separations at Concentrix CVG-Longview.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Concentrix CVG-
Longview, who are engaged in activities related to the supply of
customer service, meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of Concentrix CVG Customer Management Group
Inc., Longview, Texas, who became totally or partially
separated from employment on or after September 23, 2018
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 13th day of February 2020.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance