DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,116

CONCENTRIX CVG CUSTOMER MANAGEMENT GROUP INC.
MSS PROGRAM
A SUBSIDIARY OF CONCENTRIX CVG CORPORATION
LAS CRUCES, NEW MEXICO

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(b) of the Act, 19 U.S.C. § 2272(b), can be
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in
the workers' firm or an appropriate subdivision of the firm
have become totally or partially separated, or are
threatened to become totally or partially separated;

(2) the workers' firm is a Supplier or Downstream Producer
to a firm that employed a group of workers who received a
certification of eligibility under Section 222(a) of the
Act, 19 U.S.C. § 2272(a), and such supply or production is
related to the article or service that was the basis for
such certification; and

(3) either
(A) the workers' firm is a supplier and the component
parts it supplied to the firm described in paragraph
(2) accounted for at least 20 percent of the
production or sales of the workers' firm;
or
(B) a loss of business by the workers' firm with the
firm described in paragraph (2) contributed
importantly to the workers' separation or threat of
separation.

Section 222(c) of the Act, 19 U.S.C. § 2272(c), defines the
term "Supplier" as "a firm that produces and supplies directly
to another firm component parts for articles, or services used
in the production of articles or in the supply of services, as
the case may be, that were the basis for a certification of
eligibility under subsection (a) [of Section 222 of the Act] of
a group of workers employed by such other firm."
The investigation was initiated in response to a petition
filed on August 26, 2019, by a state workforce office on behalf
of workers of Concentrix CVG Customer Management Group Inc.,
MSS Program, a subsidiary of Concentrix CVG Corporation, Las
Cruces, New Mexico ("Concentrix CVG Customer Management Group
Inc."). The workers' firm is engaged in activities related to
the supply of customer service support for the firm's
client(s).
During the course of the investigation, information was
collected from the petitioner, the workers' firm, and major
declining customer(s) of the workers' firm.
Section 222(b)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(b)(2) has been met because Concentrix CVG
Customer Management Group Inc. is a Supplier to a firm that
employed a group of workers who received a certification of
eligibility under Section 222(a) of the Act, 19 U.S.C. §
2272(a), and such supply is related to the service that was the
basis for such certification.
Section 222(b)(3)(B) has been met because the loss of
business by Concentrix CVG Customer Management Group Inc. with
the firm that employed a certified worker group contributed
importantly to the worker separations at Concentrix CVG
Customer Management Group Inc.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Concentrix CVG
Customer Management Group Inc., MSS Program, a subsidiary of
Concentrix CVG Corporation, Las Cruces, New Mexico, who are
engaged in activities related to the supply of customer service
support for the firm's client(s), meet the worker group
certification criteria under Section 222(b) of the Act, 19
U.S.C. § 2272(b). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of Concentrix CVG Customer Management Group
Inc., MSS Program, a subsidiary of Concentrix CVG
Corporation, Las Cruces, New Mexico, who became totally or
partially separated from employment on or after August 23,
2018, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 23rd day of October 2019.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance