DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,073

TECHFIVE LLC
A SUBSIDIARY OF IQOR US, INC.
KLAMATH FALLS, OREGON


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on August 14, 2019 by a State Workforce Office on behalf of
workers and former workers of TechFive LLC, a subsidiary of iQor
US, Inc., Klamath Falls, Oregon (TechFive). The workers' firm is
engaged in activities related to the supply of customer
service/call center services. The worker group does not include
on-site leased workers.
During the course of the investigation, information was
collected from the petition and the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country a portion of the supply of
services like or directly competitive with the customer
service/call center services supplied by the workers which
contributed importantly to worker group separations at TechFive.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of TechFive, who are
engaged in activities related to the supply of customer
service/call center services, meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of TechFive LLC, a subsidiary of iQor US, Inc.,
Klamath Falls, Oregon, who became totally or partially
separated from employment on or after August 13, 2018 through
two years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 4th day of March 2020.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance