DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-95,032

FIRST CALL RESOLUTION, LLC
A WHOLLY-OWNED SUBIDIARY OF ORTANA, LLC
INCLUDING ON-SITE LEASED WORKERS FROM ELWOOD STAFFING, EXPRESS
EMPLOYMENT, AEROTEK PROFESSIONALS, A2Z STAFFING, ATLAS EDGE
STAFFING, MANPOWER US, BBSI, AND SELECT TEMP
ROSEBURG, OREGON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on August 1, 2019, by a state workforce office on behalf of
workers and former workers at First Call Resolution, LLC, a
wholly-owned subsidiary of Ortana, LLC, Roseburg, Oregon (First
Call Resolution). The workers' firm is engaged in activities
related to the supply of contact center services.
The worker group includes on-site leased workers from Elwood
Staffing, Express Employment, Aerotek Professionals, A2Z Staffing,
Atlas Edge Staffing, Manpower US, BBSI, and Select Temp.
During the course of the investigation, information was
collected from the petition and workers' firm. The petition
included information related to an earlier certification (TA-W-
92,471).
Section 222(a)(1) has been met because a significant number
or proportion of the workers in First Call Resolution have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has acquired from a foreign country the supply of services like or
directly competitive with the contact center services supplied by
the subject workers which contributed importantly to worker group
separations at First Call Resolution.



Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of First Call Resolution,
who are engaged in activities related to the supply of contact
center services, meet the worker group certification criteria
under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of First Call Resolution, LLC, a wholly-owned
subsidiary of Ortana, LLC, including on-site leased workers
from Elwood Staffing, Express Employment, Aerotek
Professionals, A2Z Staffing, Atlas Edge Staffing, Manpower
US, BBSI, and Select Temp, Roseburg, Oregon, who became
totally or partially separated from employment on or after
July 31, 2018 through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 22nd day of August 2019.

/s/Del-Min Amy Chen
______________________________
DEL-MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance