Petitioner Type: State
Impact Date: 06/13/2018
Filed Date: 06/14/2019
Most Recent Update: 08/15/2019
Determination Date: 08/15/2019
Expiration Date: 08/15/2021
DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-94,896
AT&T DIGITAL RETAIL AND CARE
CUSTOMER LOYALTY GROUP
A SUBSIDIARY OF AT&T SERVICES, INC.
WHICH IS A WHOLLY-OWNED SUBSIDIARY OF AT&T INC.
INCLUDING ON-SITE LEASED WORKERS FROM
SUTHERLAND GLOBAL SERVICES, INC.
HOUSTON, TEXAS
Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.
The investigation was initiated in response to a petition
filed on June 14, 2019, by a state workforce office on behalf
of workers of AT&T Digital Retail and Care, Customer Loyalty
Group, a subsidiary of AT&T Services, Inc., which is a wholly-
owned subsidiary of AT&T Inc., including on-site leased workers
from Sutherland Global Services, Inc., Houston, Texas. The
workers' firm is engaged in activities related to the supply of
call center services which includes sales of products and
services to AT&T residential customers.
During the course of the investigation, information was
collected from the petitioner and workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to the worker group separations for
the Customer Loyalty Group in Houston, Texas.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of AT&T Digital Retail
and Care, Customer Loyalty Group, a subsidiary of AT&T
Services, Inc., which is a wholly-owned subsidiary of AT&T Inc.,
including on-site leased workers from Sutherland Global
Services, Inc., Houston, Texas, who are engaged in activities
related to the supply of call center services which includes
sales of products and services to AT&T residential customers,
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of AT&T Digital Retail and Care, Customer
Loyalty Group, a subsidiary of AT&T Services, Inc., which
is a wholly-owned subsidiary of AT&T Inc., including on-
site leased workers from Sutherland Global Services,
Inc., Houston, Texas, who became totally or partially
separated from employment on or after June 13, 2018,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 15th day of August 2019.
/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance
Employment and Training Administration
TA-W-94,896
AT&T DIGITAL RETAIL AND CARE
CUSTOMER LOYALTY GROUP
A SUBSIDIARY OF AT&T SERVICES, INC.
WHICH IS A WHOLLY-OWNED SUBSIDIARY OF AT&T INC.
INCLUDING ON-SITE LEASED WORKERS FROM
SUTHERLAND GLOBAL SERVICES, INC.
HOUSTON, TEXAS
Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.
The investigation was initiated in response to a petition
filed on June 14, 2019, by a state workforce office on behalf
of workers of AT&T Digital Retail and Care, Customer Loyalty
Group, a subsidiary of AT&T Services, Inc., which is a wholly-
owned subsidiary of AT&T Inc., including on-site leased workers
from Sutherland Global Services, Inc., Houston, Texas. The
workers' firm is engaged in activities related to the supply of
call center services which includes sales of products and
services to AT&T residential customers.
During the course of the investigation, information was
collected from the petitioner and workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to the worker group separations for
the Customer Loyalty Group in Houston, Texas.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of AT&T Digital Retail
and Care, Customer Loyalty Group, a subsidiary of AT&T
Services, Inc., which is a wholly-owned subsidiary of AT&T Inc.,
including on-site leased workers from Sutherland Global
Services, Inc., Houston, Texas, who are engaged in activities
related to the supply of call center services which includes
sales of products and services to AT&T residential customers,
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of AT&T Digital Retail and Care, Customer
Loyalty Group, a subsidiary of AT&T Services, Inc., which
is a wholly-owned subsidiary of AT&T Inc., including on-
site leased workers from Sutherland Global Services,
Inc., Houston, Texas, who became totally or partially
separated from employment on or after June 13, 2018,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 15th day of August 2019.
/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance