DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-94,827

ALORICA, INC.
INFORMATION TECHNOLOGY (IT) AND HUMAN RESOURCES (HR)
IRVINE, CALIFORNIA

TA-W-94,827A

ALORICA, INC.
INFORMATION TECHNOLOGY (IT), HUMAN RESOURCES (HR),
AND CALL CENTER SERVICES/CUSTOMER SERVICES
INCLUDING WORKERS WHOSE WAGES WERE REPORTED UNDER
SYSTEMS & SERVICES TECHNOLOGIES, INC. (SST)
ST. JOSEPH, MISSOURI

Negative Determination Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
Workers of a firm may be eligible for worker adjustment
assistance if they satisfy the criteria of subsection (a), (b)
or (e) of Section 222 of the Act, 19 U.S.C. § 2272(a), (b) and
(e). For the Department of Labor to issue a certification for
workers under Section 222(a) of the Act, 19 U.S.C. § 2272(a),
the following criteria must be met:
(1) The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

(2) The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied in one of two
ways:
(A) Increased Imports Path:
(i) sales or production, or both, at the workers' firm
must have decreased absolutely; AND
(ii) (I) imports of articles or services like or directly
competitive with articles or services produced or
supplied by the workers' firm have increased, OR
(II)(aa) imports of articles like or directly
competitive with articles into which the
component part produced by the workers' firm was
directly incorporated have increased; OR
(II)(bb) imports of articles like or directly
competitive with articles which are produced
directly using the services supplied by the
workers' firm have increased; OR
(III) imports of articles directly incorporating
component parts not produced in the U.S. that are
like or directly competitive with the article
into which the component part produced by the
workers' firm was directly incorporated have
increased; AND
(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation
or threat of separation and to the decline in the
sales or production of such firm.

(B) Shift in Production or Supply Path:
(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm; and
(ii) the shift described in clause (i)(I) or the
acquisition of articles or services described in
clause (i)(II) contributed importantly to such
workers' separation or threat of separation.

For the Department to issue a secondary worker
certification under Section 222(b) of the Act, 19 U.S.C. §
2272(b), to workers of a Supplier or a Downstream Producer, the
following criteria must be met:
(1) a significant number or proportion of the workers in
the workers' firm or an appropriate subdivision of the
firm have become totally or partially separated, or
are threatened to become totally or partially
separated;

(2) the workers' firm is a Supplier or Downstream Producer
to a firm that employed a group of workers who
received a certification of eligibility under Section
222(a) of the Act, 19 U.S.C. § 2272(a), and such
supply or production is related to the article or
service that was the basis for such certification; and

(3) either
(A) the workers' firm is a supplier and the component
parts it supplied to the firm described in paragraph
(2) accounted for at least 20 percent of the
production or sales of the workers' firm;
or
(B) a loss of business by the workers' firm with the
firm described in paragraph (2) contributed
importantly to the workers' separation or threat of
separation.

Section 222(c) of the Act, 19 U.S.C. § 2272(c), defines the
terms "Supplier" and "Downstream Producer."
Workers of a firm may also be considered eligible if they
are publicly identified by name by the International Trade
Commission as a member of a domestic industry in an
investigation resulting in a category of determination that is
listed in Section 222(e) of the Act, 19 U.S.C. § 2272(e).
The group eligibility requirements for workers of a firm
under Section 222(e) of the Act, 19 U.S.C. § 2272(e), can be
satisfied if the following criteria are met:
(1) the workers' firm is publicly identified by name by
the International Trade Commission as a member of a
domestic industry in an investigation resulting in--
(A) an affirmative determination of serious injury or
threat thereof under section 202(b)(1);
(B) an affirmative determination of market disruption
or threat thereof under section 421(b)(1); or
(C) an affirmative final determination of material
injury or threat thereof under section
705(b)(1)(A) or 735(b)(1)(A) of the Tariff Act of
1930 (19 U.S.C. 1671d(b)(1)(A) and
1673d(b)(1)(A));

(2) the petition is filed during the 1-year period
beginning on the date on which--
(A) a summary of the report submitted to the
President by the International Trade Commission
under section 202(f)(1) with respect to the
affirmative determination described in paragraph
(1)(A) is published in the Federal Register under
section 202(f)(3); or
(B) notice of an affirmative determination described
in subparagraph (1) is published in the Federal
Register; and

(3) the workers have become totally or partially
separated from the workers' firm within--
(A) the 1-year period described in paragraph (2); or
(B) notwithstanding section 223(b), the 1-year
period preceding the 1-year period described in
paragraph (2).

The investigation was initiated in response to a petition
filed on May 21, 2019, by a state workforce office on behalf of
workers of Alorica, Inc., Information Technology (IT) and Human
Resources (HR), Irvine, California (TA-W-94,827) and Alorica,
Inc., Information Technology (IT), Human Resources (HR), and
Call Center Services/Customer Services, including workers
whose wages were reported through Systems & Services
Technologies, Inc. (SST), St. Joseph, Missouri (TA-W-94,827A).
The workers' firm is engaged in activities related to the
supply of call center services/customer services.
The subject worker group on whose behalf the petition was
filed concerns workers supplying information technology (IT),
human resources (HR), and call center services/customer
services at the sites in Irvine, California, and St. Joseph,
Missouri. The Irvine location is the corporate headquarters
which provides support functions and does not involve any call
center operations. St. Joseph is a call center which provides
customer services to the firm's clients. Both locations
consist of workers within IT and HR which support Alorica's
internal operations.
During the course of the investigation, information was
collected from the petitioner, workers' firm, and major
customer(s) of the workers' firm.
TA-W-94,827
With respect to Section 222(a)(2)(A)(ii) of the Act, the
investigation revealed that imports did not increase. Company
imports of services like or directly competitive to IT or HR
services were not reported during 2017, 2018, or for January
through April 2019.
With respect to Section 222(a)(2)(B) of the Act, the
investigation revealed that the firm did not shift the supply of
IT or HR services or like or directly competitive services to
a foreign country, or acquire IT or HR services or like or
directly competitive services from a foreign country.
TA-W-94,827A
With respect to Section 222(a)(2)(A)(ii) of the Act, the
investigation revealed that imports did not increase. Firm
imports of services like or directly competitive to IT, HR, or
call center services/customer services were not reported
during 2017, 2018, or for January through April 2019.
With respect to Section 222(a)(2)(B) of the Act, the
investigation revealed that the firm did not shift the supply of
HR or call center services/customer services or like or
directly competitive services to a foreign country, or acquire
HR or call center services/customer services or like or
directly competitive services from a foreign country.
Furthermore, the shift of the supply of IT services to a
foreign country did not contribute importantly to a
significant number or proportion of worker separations. 29
Code of Federal Regulations, Part 90 states a "Significant
number or proportion of the workers means...At least three
workers in a firm (or appropriate subdivision thereof) with a
work force of fewer than 50 workers would ordinarily have to be
affected." Fewer than three workers engaged in IT services were
totally or partially separated, and currently no workers are
threatened to become totally or partially separated. Currently,
there are no reductions in force being planned for the remaining
workers at this location.
TA-W-94,827 and TA-W-94,827A
With respect to Section 222(b)(2) of the Act, the
investigation revealed that the workers' firm is not a
Supplier or Downstream Producer to a firm that employed a group
of workers who received a certification of eligibility under
Section 222(a) of the Act, 19 U.S.C. § 2272(a).
Finally, the group eligibility requirements under Section
222(e) of the Act, have not been satisfied either because
Criterion (1) has not been met since the workers' firm has not
been publicly identified by name by the International Trade
Commission as a member of a domestic industry in an
investigation resulting in an affirmative finding of serious
injury, market disruption, or material injury, or threat
thereof.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that the requirements of Section 222
of the Act, 19 U.S.C. § 2272, have not been met and, therefore,
deny the petition for group eligibility of Alorica, Inc.,
Information Technology (IT) and Human Resources (HR), Irvine,
California (TA-W-94,827) and Alorica, Inc., Information
Technology (IT), Human Resources (HR), and Call Center
Services/Customer Services, including workers whose wages were
reported under Systems & Services Technologies, Inc. (SST),
St. Joseph, Missouri (TA-W-94,827A), engaged in activities
related to the supply of IT, HR, and call center
services/customer services, to apply for adjustment assistance,
in accordance with Section 223 of the Act, 19 U.S.C. § 2273.
Signed in Washington, D.C. this 9th day of September 2019.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance