DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-94,773

CITICORP CREDIT SERVICES, INC. (USA)
GLOBAL WORKFORCE OPTIMIZATION
REAL TIME MANAGEMENT DIVISION
IRVING, TEXAS


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
the shift/acquisition must have contributed importantly to the
workers' separation or threat of separation.

The investigation was initiated in response to a petition
filed on May 2, 2019, by a state workforce office on behalf of
workers of Citicorp Credit Services, Inc. (USA), Global Workforce
Optimization, Real Time Management Division, Irving, Texas. The
worker group is engaged in activities related to the supply of
real-time management services. The worker group does not include
any on-site leased workers.
During the course of the investigation, information was
collected from the petition and the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has shifted to a foreign country a portion of the supply of
services like or directly competitive with the services supplied
by the subject workers which contributed importantly to worker
group separations at Citicorp Credit Services, Inc. (USA), Global
Workforce Optimization, Real Time Management Division, Irving,
Texas.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Citicorp Credit
Services, Inc. (USA), Global Workforce Optimization, Real Time
Management Division, Irving, Texas, who are engaged in activities
related to the supply of real-time management services, meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of Citicorp Credit Services, Inc. (USA), Global
Workforce Optimization, Real Time Management Division,
Irving, Texas, who became totally or partially separated from
employment on or after May 1, 2018, through two years from
the date of certification, and all workers in the group
threatened with total or partial separation from employment
on the date of certification through two years from the date
of certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 6th day of September 2019.

/s/Jessica R. Webster
______________________________
JESSICA R. WEBSTER
Certifying Officer, Office of
Trade Adjustment Assistance