DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-94,432

RADISSON HOSPITALITY, INC.
CONTACT CENTER
OMAHA, NEBRASKA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on December 31, 2018 by a state workforce office on
behalf of workers of Radisson Hospitality, Inc., Contact
Center, Omaha, Nebraska (herein referred to as "Radisson
Hospitality, Inc., Contact Center"). The workers' firm is
engaged in activities related to the supply of hotel hospitality
services. Specifically, the workers perform customer care
(phone, email, social media, and chat) and reservation
activities for the firm's hotel hospitality services in a
contact center environment.
During the course of the investigation, information was
collected from the workers' firm and the petitioner.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a service
like or directly competitive with the service supplied by the
workers which contributed importantly to worker group
separations at Radisson Hospitality, Inc., Contact Center.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Radisson Hospitality,
Inc., Contact Center, Omaha, Nebraska, who are engaged in
activities related to the supply of hotel hospitality services,
specifically the workers performing customer care (phone,
email, social media, and chat) and reservation activities for
the firm's hotel hospitality services in a contact center
environment, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of Radisson Hospitality, Inc., Contact
Center, Omaha, Nebraska, who became totally or partially
separated from employment on or after December 28, 2017
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 11th day of February 2019.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance