DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-94,401

WESTERN UNION LLC
A SUBSIDIARY OF THE WESTERN UNION COMPANY
CUSTOMER CARE CENTER OF EXCELLENCE (CCOE) DIVISION
INCLUDING WORKERS WHOSE WAGES WERE REPORTED THROUGH WESTERN
UNION BUSINESS SOLUTIONS (USA), LLC AND E. COMMERCE GROUP
PRODUCTS, INC.
ENGLEWOOD, COLORADO

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on December 13, 2018 by a one-stop operator/partner on
behalf of workers of Western Union LLC, a subsidiary of The
Western Union Company, Customer Care Center of Excellence
(CCOE) Division, including workers whose wages were reported
through Western Union Business Solutions (USA) LLC and E.
Commerce Group Products, Inc., Englewood, Colorado. The subject
worker group is engaged in activities related to the supply of
customer care services including customer calls regarding money
transfers ("customer care services"). The workers are separately
identifiable by division.
During the course of the investigation, information was
collected from the workers' firm and the petitioner.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a(n) service
like or directly competitive with the service supplied by the
workers which contributed importantly to worker group
separations at Western Union LLC, a subsidiary of The Western
Union Company, Customer Care Center of Excellence (CCOE)
Division, including workers whose wages were reported through
Western Union Business Solutions (USA) LLC and E. Commerce
Group Products, Inc., Englewood, Colorado.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Western Union LLC, a
subsidiary of The Western Union Company, Customer Care Center
of Excellence (CCOE) Division, including workers whose wages
were reported through Western Union Business Solutions (USA)
LLC and E. Commerce Group Products, Inc., Englewood, Colorado,
who are engaged in activities related to the supply of customer
care services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:







"All workers of Western Union LLC, a subsidiary of The
Western Union Company, Customer Care Center of Excellence
(CCOE) Division, including workers whose wages were
reported through Western Union Business Solutions (USA)
LLC and E. Commerce Group Products, Inc., Englewood,
Colorado, who became totally or partially separated from
employment on or after December 12, 2017 through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 21st day of December 2018.

/s/Jessica R. Webster
______________________________
JESSICA R. WEBSTER
Certifying Officer, Office of
Trade Adjustment Assistance