DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-94,087

ROYAL CARIBBEAN CRUISES LTD.
ROYAL CARIBBEAN INTERNATIONAL DIVISION
CUSTOMER CONTACT SERVICES CENTER
SPRINGFIELD, OREGON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have
contributed importantly to the workers'
separation or threat of separation.

The investigation was initiated in response to a petition
filed on August 22, 2018, on behalf of workers of Royal
Caribbean Cruises Ltd., Royal Caribbean International Division,
Customer Contact Services Center, Springfield, Oregon (RCL-
Customer Contact Services Center). Workers at RCL-Customer
Contact Services Center are engaged in activities related to the
supply of customer contact (call) center services.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in RCL-Customer Contact
Services Center have become totally or partially separated, or
are threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to/acquired from a foreign country the supply
of services like or directly competitive with the services
supplied by the subject workers which contributed importantly to
worker group separations at RCL-Customer Contact Services
Center.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of RCL-Customer Contact
Services Center, who are engaged in activities related to the
supply of customer contact (call) center services, meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of Royal Caribbean Cruises Ltd., Royal
Caribbean International Division, Customer Contact Services
Center, Springfield, Oregon, who became totally or
partially separated from employment on or after August 22,
2017, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 28th day of September 2018.

/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance