DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,967

KEYBANK NA
A SUBSIDIARY OF KEYCORP
KEY TECHNOLOGY OPERATIONS DIVISION (KTO)
NETWORK OPERATIONS CENTER AND ENTERPRISE RESOLUTION CENTER
INCLUDING ON-SITE LEASED WORKERS FROM COGNIZANT TECHNOLOGY
SERVICES AND TATA AMERICA INTERNATIONAL CORP (AKA TCS)
INCLUDING REMOTE WORKERS FROM OHIO AND FLORIDA REPORTING TO
CLEVELAND, OHIO

TA-W-93,967A

KEYBANK NA
A SUBSIDIARY OF KEYCORP
KEY TECHNOLOGY OPERATIONS DIVISION (KTO)
NETWORK OPERATIONS CENTER AND ENTERPRISE RESOLUTION CENTER
INCLUDING ON-SITE LEASED WORKERS FROM COGNIZANT TECHNOLOGY
SERVICES AND TATA AMERICA INTERNATIONAL CORP (AKA TCS)
BROOKLYN, OHIO

TA-W-93,967B

KEYBANK NA
A SUBSIDIARY OF KEYCORP
KEY TECHNOLOGY OPERATIONS DIVISION (KTO)
NETWORK OPERATIONS CENTER AND ENTERPRISE RESOLUTION CENTER
INCLUDING ON-SITE LEASED WORKERS FROM COGNIZANT TECHNOLOGY
SERVICES AND TATA AMERICA INTERNATIONAL CORP (AKA TCS)
BUFFALO, NEW YORK

TA-W-93,967C

KEYBANK NA
A SUBSIDIARY OF KEYCORP
KEY TECHNOLOGY OPERATIONS DIVISION (KTO)
NETWORK OPERATIONS CENTER AND ENTERPRISE RESOLUTION CENTER
INCLUDING ON-SITE LEASED WORKERS FROM COGNIZANT TECHNOLOGY
SERVICES AND TATA AMERICA INTERNATIONAL CORP (AKA TCS)
ALBANY, NEW YORK

TA-W-93,967D

KEYBANK NA
A SUBSIDIARY OF KEYCORP
KEY TECHNOLOGY OPERATIONS DIVISION (KTO)
NETWORK OPERATIONS CENTER AND ENTERPRISE RESOLUTION CENTER
INCLUDING ON-SITE LEASED WORKERS FROM COGNIZANT TECHNOLOGY
SERVICES AND TATA AMERICA INTERNATIONAL CORP (AKA TCS)
TACOMA, WASHINGTON

TA-W-93,967E

KEYBANK NA
A SUBSIDIARY OF KEYCORP
KEY TECHNOLOGY OPERATIONS DIVISION (KTO)
NETWORK OPERATIONS CENTER AND ENTERPRISE RESOLUTION CENTER
INCLUDING ON-SITE LEASED WORKERS FROM COGNIZANT TECHNOLOGY
SERVICES AND TATA AMERICA INTERNATIONAL CORP (AKA TCS)
SOLON, OHIO

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on July 11, 2018 by a One-Stop Operator/Partner on behalf
of workers of KeyBank NA, a subsidiary of KeyCorp, Key
Technology Operations Division (KTO), Network Operations
Center and Enterprise Resolution Center, including on-site
leased workers from Cognizant Technology Services and Tata
America International Corp (aka TCS), including remote workers
from Ohio and Florida reporting to Cleveland, Ohio (TA-W-
93,967); KeyBank NA, a subsidiary of KeyCorp, Key Technology
Operations Division (KTO), Network Operations Center and
Enterprise Resolution Center, including on-site leased workers
from Cognizant Technology Services and Tata America
International Corp (aka TCS), Brooklyn, Ohio (TA-W-93,967A);
KeyBank NA, a subsidiary of KeyCorp, Key Technology Operations
Division (KTO), Network Operations Center and Enterprise
Resolution Center, including on-site leased workers from
Cognizant Technology Services and Tata America International
Corp (aka TCS), Buffalo, New York (TA-W-93,967B); KeyBank NA, a
subsidiary of KeyCorp, Key Technology Operations Division
(KTO), Network Operations Center and Enterprise Resolution
Center, including on-site leased workers from Cognizant
Technology Services and Tata America International Corp (aka
TCS), Albany, New York (TA-W-93,967C); KeyBank NA, a
subsidiary of KeyCorp, Key Technology Operations Division
(KTO), Network Operations Center and Enterprise Resolution
Center, including on-site leased workers from Cognizant
Technology Services and Tata America International Corp (aka
TCS), Tacoma, Washington (TA-W-93,967D); KeyBank NA, a
subsidiary of KeyCorp, Key Technology Operations Division
(KTO), Network Operations Center and Enterprise Resolution
Center, including on-site leased workers from Cognizant
Technology Services and Tata America International Corp (aka
TCS), Solon, Ohio (TA-W-93,967E), (herein referred to as
"KeyBank"). The workers' firm is engaged in activities related
to the supply of IT support. Workers are not separately
identifiable by service supplied.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to worker group separations at
KeyBank.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of KeyBank NA, a
subsidiary of KeyCorp, Key Technology Operations Division
(KTO), Network Operations Center and Enterprise Resolution
Center, including on-site leased workers from Cognizant
Technology Services and Tata America International Corp (aka
TCS), including remote workers from Ohio and Florida reporting
to Cleveland, Ohio (TA-W-93,967); KeyBank NA, a subsidiary of
KeyCorp, Key Technology Operations Division (KTO), Network
Operations Center and Enterprise Resolution Center, including
on-site leased workers from Cognizant Technology Services and
Tata America International Corp (aka TCS), Brooklyn, Ohio (TA-
W-93,967A); KeyBank NA, a subsidiary of KeyCorp, Key
Technology Operations Division (KTO), Network Operations
Center and Enterprise Resolution Center, including on-site
leased workers from Cognizant Technology Services and Tata
America International Corp (aka TCS), Buffalo, New York (TA-W-
93,967B); KeyBank NA, a subsidiary of KeyCorp, Key Technology
Operations Division (KTO), Network Operations Center and
Enterprise Resolution Center, including on-site leased workers
from Cognizant Technology Services and Tata America
International Corp (aka TCS), Albany, New York (TA-W-93,967C);
KeyBank NA, a subsidiary of KeyCorp, Key Technology Operations
Division (KTO), Network Operations Center and Enterprise
Resolution Center, including on-site leased workers from
Cognizant Technology Services and Tata America International
Corp (aka TCS), Tacoma, Washington (TA-W-93,967D); KeyBank NA,
a subsidiary of KeyCorp, Key Technology Operations Division
(KTO), Network Operations Center and Enterprise Resolution
Center, including on-site leased workers from Cognizant
Technology Services and Tata America International Corp (aka
TCS), Solon, Ohio (TA-W-93,967E), who are engaged in activities
related to the supply of IT support meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of KeyBank NA, a subsidiary of KeyCorp, Key
Technology Operations Division (KTO), Network Operations
Center and Enterprise Resolution Center, including on-
site leased workers from Cognizant Technology Services
and Tata America International Corp (aka TCS), including
remote workers from Ohio and Florida reporting to
Cleveland, Ohio (TA-W-93,967); KeyBank NA, a subsidiary
of KeyCorp, Key Technology Operations Division (KTO),
Network Operations Center and Enterprise Resolution
Center, including on-site leased workers from Cognizant
Technology Services and Tata America International Corp
(aka TCS), Brooklyn, Ohio (TA-W-93,967A); KeyBank NA, a
subsidiary of KeyCorp, Key Technology Operations Division
(KTO), Network Operations Center and Enterprise
Resolution Center, including on-site leased workers from
Cognizant Technology Services and Tata America
International Corp (aka TCS), Buffalo, New York (TA-W-
93,967B); KeyBank NA, a subsidiary of KeyCorp, Key
Technology Operations Division (KTO), Network Operations
Center and Enterprise Resolution Center, including on-
site leased workers from Cognizant Technology Services
and Tata America International Corp (aka TCS), Albany, New
York (TA-W-93,967C); KeyBank NA, a subsidiary of KeyCorp,
Key Technology Operations Division (KTO), Network
Operations Center and Enterprise Resolution Center,
including on-site leased workers from Cognizant
Technology Services and Tata America International Corp
(aka TCS), Tacoma, Washington (TA-W-93,967D); KeyBank NA,
a subsidiary of KeyCorp, Key Technology Operations
Division (KTO), Network Operations Center and Enterprise
Resolution Center, including on-site leased workers from
Cognizant Technology Services and Tata America
International Corp (aka TCS), Solon, Ohio (TA-W-93,967E),
who became totally or partially separated from employment
on or after July 11, 2017 through two years from the date
of certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 24th day of August 2018.

/s/Jacquelyn R. Mendelsohn
______________________________
JACQUELYN R. MENDELSOHN
Certifying Officer, Office of
Trade Adjustment Assistance