DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,884

CONDUENT COMMERCIAL SOLUTIONS, LLC
A WHOLLY-OWNED SUBSIDIARY OF CONDUENT BUSINESS SERVICES, LLC
RALEIGH, NORTH CAROLINA

TA-W-93,884A

CONDUENT COMMERCIAL SOLUTIONS, LLC
A WHOLLY-OWNED SUBSIDIARY OF CONDUENT BUSINESS SERVICES, LLC
TALLAHASSEE, FLORIDA

TA-W-93,884B

CONDUENT STATE HEALTHCARE, LLC
A WHOLLY-OWNED SUBSIDIARY OF CONDUENT BUSINESS SERVICES, LLC
RICHMOND, VIRGINIA

TA-W-93,884C

CONDUENT HUMAN RESOURCES SERVICES, LLC
A WHOLLY-OWNED SUBSIDIARY OF CONDUENT BUSINESS SERVICES, LLC
CHESAPEAKE, VIRGINIA

TA-W-93,884D

CONDUENT CREDIT BALANCE SOLUTIONS, LLC
COMMUNICATIONS BUSINESS UNIT
A WHOLLY-OWNED SUBSIDIARY OF CONDUENT BUSINESS SERVICES LLC
HUNT VALLEY, MARYLAND

Negative Determination Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
Workers of a firm may be eligible for worker adjustment
assistance if they satisfy the criteria of subsection (a), (b)
or (e) of Section 222 of the Act, 19 U.S.C. § 2272(a), (b) and
(e). For the Department of Labor to issue a certification for
workers under Section 222(a) of the Act, 19 U.S.C. § 2272(a),
the following criteria must be met:
(1) The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

(2) The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied in one of two
ways:
(A) Increased Imports Path:
(i) sales or production, or both, at the workers' firm
must have decreased absolutely; AND
(ii) (I) imports of articles or services like or directly
competitive with articles or services produced or
supplied by the workers' firm have increased, OR
(II)(aa) imports of articles like or directly
competitive with articles into which the
component part produced by the workers' firm was
directly incorporated have increased; OR
(II)(bb) imports of articles like or directly
competitive with articles which are produced
directly using the services supplied by the
workers' firm have increased; OR
(III) imports of articles directly incorporating
component parts not produced in the U.S. that are
like or directly competitive with the article
into which the component part produced by the
workers' firm was directly incorporated have
increased; AND
(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation
or threat of separation and to the decline in the
sales or production of such firm.

(B) Shift in Production or Supply Path:
(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm; and
(ii) the shift described in clause (i)(I) or the
acquisition of articles or services described in
clause (i)(II) contributed importantly to such
workers' separation or threat of separation.

For the Department to issue a secondary worker
certification under Section 222(b) of the Act, 19 U.S.C. §
2272(b), to workers of a Supplier or a Downstream Producer, the
following criteria must be met:
(1) a significant number or proportion of the workers in
the workers' firm or an appropriate subdivision of the
firm have become totally or partially separated, or
are threatened to become totally or partially
separated;

(2) the workers' firm is a Supplier or Downstream Producer
to a firm that employed a group of workers who
received a certification of eligibility under Section
222(a) of the Act, 19 U.S.C. § 2272(a), and such
supply or production is related to the article or
service that was the basis for such certification; and

(3) either
(A) the workers' firm is a supplier and the component
parts it supplied to the firm described in paragraph
(2) accounted for at least 20 percent of the
production or sales of the workers' firm;
or
(B) a loss of business by the workers' firm with the
firm described in paragraph (2) contributed
importantly to the workers' separation or threat of
separation.

Section 222(c) of the Act, 19 U.S.C. § 2272(c), defines the
terms "Supplier" and "Downstream Producer."
Workers of a firm may also be considered eligible if they
are publicly identified by name by the International Trade
Commission as a member of a domestic industry in an
investigation resulting in a category of determination that is
listed in Section 222(e) of the Act, 19 U.S.C. § 2272(e).
The group eligibility requirements for workers of a firm
under Section 222(e) of the Act, 19 U.S.C. § 2272(e), can be
satisfied if the following criteria are met:
(1) the workers' firm is publicly identified by name by
the International Trade Commission as a member of a
domestic industry in an investigation resulting in--
(A) an affirmative determination of serious injury or
threat thereof under section 202(b)(1);
(B) an affirmative determination of market disruption
or threat thereof under section 421(b)(1); or
(C) an affirmative final determination of material
injury or threat thereof under section
705(b)(1)(A) or 735(b)(1)(A) of the Tariff Act of
1930 (19 U.S.C. 1671d(b)(1)(A) and
1673d(b)(1)(A));

(2) the petition is filed during the 1-year period
beginning on the date on which--
(A) a summary of the report submitted to the
President by the International Trade Commission
under section 202(f)(1) with respect to the
affirmative determination described in paragraph
(1)(A) is published in the Federal Register under
section 202(f)(3); or
(B) notice of an affirmative determination described
in subparagraph (1) is published in the Federal
Register; and

(3) the workers have become totally or partially
separated from the workers' firm within--
(A) the 1-year period described in paragraph (2); or
(B) notwithstanding section 223(b), the 1-year
period preceding the 1-year period described in
paragraph (2).

The investigation was initiated in response to a petition
filed on June 13, 2018 by a state workforce office on behalf of
workers of Conduent Commercial Solutions, LLC, a wholly-owned
subsidiary of Conduent Business Services, LLC, Raleigh, North
Carolina (TA-W-93,884); Conduent Commercial Solutions, LLC, a
wholly-owned subsidiary of Conduent Business Services, LLC,
Tallahassee, Florida (TA-W-93,884A); and Conduent State
Healthcare, LLC, a wholly-owned subsidiary of Conduent
Business Services, LLC, Richmond, Virginia (TA-W-93,884B),
Conduent Human Resources Services, LLC, a wholly-owned
subsidiary of Conduent Business Services, LLC, Chesapeake,
Virginia (TA-W-93,884C), and Conduent Credit Balance
Solutions, LLC, Communications Business Unit, a wholly-owned
subsidiary of Conduent Business Services LLC, Hunt Valley,
Maryland (TA-W-93,884D) ("Conduent"). The workers' firm is
engaged in activities related to the supply of customer
care/technical support (TA-W-93,884 and TA-W-93,884A),
administration of programs and/or support to multiple clients
(TA-W-93,884B), benefit administration (TA-W-93,884C), and
system development, project analyst and data processing
services (TA-W-93,884D).
The petitioner alleged, "Conduent Business Services-
Health Care Services Division has shifted customer service
jobs to foreign countries resulting in US worker separations
in multiple states."
During the course of the investigation, information was
collected from the workers' firm and the petitioner.
With respect to Section 222(a)(2)(A)(ii) of the Act, the
investigation revealed that Conduent did not increase imports
of services like or directly competitive with the services
supplied by the subject worker group. Imports of like or
directly competitive services were not report in 2016, 2017,
or during the period of January through May 2018.
With respect to Section 222(a)(2)(B) of the Act, the
investigation revealed that the firm did not shift the supply of
customer care/technical support (TA-W-93,884 and TA-W-
93,884A), administration of programs and/or support to
multiple clients (TA-W-93,884B), benefit administration (TA-W-
93,884C), and system development, or project analyst and data
processing functions (TA-W-93,884D) or a like or directly
competitive service to a foreign country or acquire customer
care/technical support (TA-W-93,884 and TA-W-93,884A),
administration of programs and/or support to multiple clients
(TA-W-93,884B), benefit administration (TA-W-93,884C), and
system development, or project analyst and data processing
functions (TA-W-93,884D) or a like or directly competitive
service from a foreign country.
With respect to Section 222(b)(2) of the Act, the
investigation revealed that Conduent is not a Supplier to a
firm that employed a group of workers who received a
certification of eligibility under Section 222(a) of the Act, 19
U.S.C. § 2272(a).
With respect to Section 222(b)(2) of the Act, the
investigation revealed that Conduent does not act as a
Downstream Producer to a firm that employed a group of workers
who received a certification of eligibility under Section 222(a)
of the Act, 19 U.S.C. § 2272(a).
Finally, the group eligibility requirements under Section
222(e) of the Act, have not been satisfied either because
Criterion (1) has not been met since the workers' firm has not
been publicly identified by name by the International Trade
Commission as a member of a domestic industry in an
investigation resulting in an affirmative finding of serious
injury, market disruption, or material injury, or threat
thereof.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that the requirements of Section 222
of the Act, 19 U.S.C. § 2272, have not been met and, therefore,
deny the petition for group eligibility of Conduent Commercial
Solutions, LLC, a wholly-owned subsidiary of Conduent Business
Services, LLC, Raleigh, North Carolina engaged in activities
related to the supply of customer care/technical support (TA-W-
93,884); Conduent Commercial Solutions, LLC, a wholly-owned
subsidiary of Conduent Business Services, LLC, Tallahassee,
Florida engaged in activities related to the supply of customer
care/technical support (TA-W-93,884A); and Conduent State
Healthcare, LLC, a wholly-owned subsidiary of Conduent
Business Services, LLC, Richmond, Virginia engaged in
activities related to the supply of administration of programs
and/or support to multiple clients (TA-W-93,884B), Conduent
Human Resources Services, LLC, a wholly-owned subsidiary of
Conduent Business Services, LLC, Chesapeake, Virginia engaged
in activities related to the supply of benefit administration
(TA-W-93,884C), and Conduent Credit Balance Solutions, LLC,
Communications Business Unit, a wholly-owned subsidiary of
Conduent Business Services LLC, Hunt Valley, Maryland engaged
in activities related to the supply of system development,
project analyst and data processing functions (TA-W-93,884D)
to apply for adjustment assistance, in accordance with Section
223 of the Act, 19 U.S.C. § 2273.
Signed in Washington, D.C. this 4th day of September 2018.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance