DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,649

GENESYS
TECHNICAL WRITER AND TECHNICAL DOCUMENTATION LOCALIZATION
DALY CITY, CALIFORNIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on March 19, 2018 on behalf of workers of Genesys,
Technical Writer and Technical Documentation Localization,
Daly City, California (Genesys, Technical Writer and Technical
Documentation Localization). The worker group the subject of
the investigation is engaged in activities related to the supply
of technical support documentation services for the firm's
production of customer contact center software.
During the course of the investigation, information was
collected from the workers' firm and the petitioners.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a service
like or directly competitive with the service supplied by the
workers which contributed importantly to worker group
separations at Genesys, Technical Writer and Technical
Documentation Localization.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Genesys, Technical
Writer and Technical Documentation Localization, Daly City,
California, who are engaged in activities related to the supply
of technical support documentation services for the firm's
production of customer contact center software meet the worker
group certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of Genesys, Technical Writer and Technical
Documentation Localization, Daly City, California, who
became totally or partially separated from employment on or
after March 1, 2017 through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 3rd day of May 2018.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance