DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,425

AMERICAN EXPRESS TRAVEL RELATED
SERVICES COMPANY, INC.
GLOBAL SERVICING NETWORK (GSN)
GLOBAL STRATEGY & SUPPORT DEPARTMENT (GSS)
COMPLAINT RESOLUTION TEAM DIVISION
A SUBSIDAIRY OF AMERICAN EXPRESS COMPANY
PHOENIX, ARIZONA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on January 17, 2017 on behalf of workers of American
Express Travel Related Services Company Inc., Global Servicing
Network (GSN), Global Strategy & Support Department (GSS),
Complaint Resolution Team Division, a subsidiary of American
Express Company, Phoenix, Arizona (American Express Travel-
Complaint Resolution Team). Workers of American Express Travel-
Complaint Resolution Team are engaged in activities related to
the supply of services related to credit servicing, collections,
fraud, strategic initiative support, research, and complaint
resolution. The worker group does not include on-site leased
workers.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in American Express Travel-
Complaint Resolution Team have become totally or partially
separated, or are threatened to become totally or partially
separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a(n)
services like or directly competitive with those supplied by the
subject workers which contributed importantly to separations at
American Express Travel-Complaint Resolution Team.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of American Express
Travel-Complaint Resolution Team meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"Workers of American Express Travel Related Services
Company Inc., Global Servicing Network (GSN), Global
Strategy & Support Department (GSS), Complaint Resolution
Team Division, a subsidiary of American Express Company,
Phoenix, Arizona, who became totally or partially separated
from employment on or after January 16, 2017, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 4th day of May 2018.

/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance