DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,422

CRESCENT BANK & TRUST
CALL CENTER
A WHOLLY OWNED SUBSIDIARY OF CB&T HOLDING CORPORATION
BATON ROUGE, LOUISIANA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on January 12, 2018 by State Workforce Office on behalf
of workers of Crescent Bank & Trust, Call Center, a wholly
owned subsidiary of CB&T Holding Corporation, Baton Rouge,
Louisiana (Crescent-Call Center). Workers of Crescent-Call
Center are engaged in activities related to the supply of
customer service and collections services. The subject worker
group does not include on-site leased workers.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Crescent-Call Center have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from foreign country the supply of a(n)
service like or directly competitive with the customer service
and collections services supplied by the subject workers which
contributed importantly to worker group separations at
Crescent-Call Center.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Crescent Bank &
Trust, Call Center, Baton Rouge, Louisiana, who are engaged in
activities related to the supply of customer service and
collections services, meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of Crescent Bank & Trust, Call Center, a
wholly owned subsidiary of CB&T Holding Corporation,
Baton Rouge, Louisiana, who became totally or partially
separated from employment on or after January 11, 2017
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 22nd day of March 2018.

/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance