DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,412

AT&T COMMUNICATIONS (SOUTHWESTERN BELL TELEPHONE COMPANY)
AT&T DIGITAL, RETAIL AND CARE DIVISION
A SUBSIDIARY OF AT&T, INC.
INCLUDING ON-SITE LEASED WORKERS FROM ACCESS WORLD WIDE,
CONVERGYS, SYKES, AND SUTHERLAND
WICHITA, KANSAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on January 9, 2018 by the state workforce office on
behalf of workers of AT&T Communications (Southwestern Bell
Telephone Company), AT&T Digital, Retail and Care Division, a
subsidiary of AT&T, Inc., including on-site leased workers
from Access World Wide, Convergys, Sykes, and Sutherland,
Wichita, Kansas (Southwestern Bell). The workers' firm is
engaged in activities related to the supply of sales and
customer service support. Workers are not separately
identifiable by function.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country a portion of the supply of
services like or directly competitive with the services supplied
by the workers which contributed importantly to worker group
separations at Southwestern Bell.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of AT&T Communications
(Southwestern Bell Telephone Company), AT&T Digital, Retail
and Care Division, a subsidiary of AT&T, Inc., including on-
site leased workers from Access World Wide, Convergys, Sykes,
and Sutherland, Wichita, Kansas, who are engaged in activities
related to the supply of sales and customer service support
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:











"All workers of AT&T Communications (Southwestern Bell
Telephone Company), AT&T Digital, Retail and Care
Division, a subsidiary of AT&T, Inc., including on-site
leased workers from Access World Wide, Convergys, Sykes,
and Sutherland, Wichita, Kansas, who became totally or
partially separated from employment on or after January 9,
2017 through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 2nd day of July 2018.

/s/Jessica R. Webster
______________________________
JESSICA R. WEBSTER
Certifying Officer, Office of
Trade Adjustment Assistance