DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,410

SUTHERLAND GLOBAL SERVICES, INC.
CUSTOMER CARE SUPPORT-AT&T DTV CHAT GROUP
A WHOLLY OWNED SUBSIDIARY OF SUTHERLAND GLOBAL HOLDINGS, INC.
SYRACUSE, NEW YORK

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on January 8, 2018, by a state workforce office on behalf
of workers of Sutherland Global Services, Inc., Customer Care
Support-AT&T DTV Chat group, a wholly owned subsidiary of
Sutherland Global Holdings, Inc., Syracuse, New York
(Sutherland Global Services, Inc.). The workers' firm is
engaged in activities related to the supply of business process
and technology management services. The subject worker group
supplies customer care support services.
During the course of the investigation, information was
collected from the workers' firm, the major declining
customer(s) of the workers' firm, and the petitioner.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales of
customer care support services by Sutherland Global Services,
Inc. have decreased absolutely.
Section 222(a)(2)(A)(ii) has been met because customer
imports of services like or directly competitive with the
service supplied by Sutherland Global Services, Inc. have
increased.
Finally, Section 222(a)(2)(A)(iii) has been met because
increased customer imports contributed importantly to the
worker group separations and sales/production declines at
Sutherland Global Services, Inc.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Sutherland Global
Services, Inc., Customer Care Support-AT&T DTV Chat group, a
wholly owned subsidiary of Sutherland Global Holdings, Inc.,
Syracuse, New York, who are engaged in activities related to the
supply of customer care support services, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of Sutherland Global Services, Inc., Customer
Care Support-AT&T DTV Chat group, a wholly owned
subsidiary of Sutherland Global Holdings, Inc., Syracuse,
New York, who became totally or partially separated from
employment on or after December 27, 2016, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 6th day of April 2018.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance