DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-93,096

ASURION SERVICES, LLC
A SUBSIDIARY OF N.E.W. CUSTOMER SERVICE COMPANIES, LLC
INCLUDING WORKERS WHOSE WAGES ARE REPORTED UNDER
ASURION INSURANCE SERVICES, INC.
INCLUDING ON-SITE LEASED WORKERS FROM
INFORMATION SYSTEM SERVICES, INC., KELLY OCG, SYNECHRON INC.,
TEKSYSTEMS GLOBAL SERVICES, WESTLAND PRINTERS, AND
YEAR UP INC.
KLAMATH FALLS, OREGON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on August 28, 2017 by a state workforce office on behalf
workers of Asurion Services, LLC, a subsidiary N.E.W Customer
Service Companies, LLC, Klamath Falls, Oregon ("Asurion
Services, LLC"). The workers' firm is engaged in activities
related to the supply of technical support services for service
contracts. The subject worker also includes workers whose wages
are reported under Asurion Insurance Services, Inc. and on-site
leased workers from Information System Services, Inc., Kelly
OCG, Synechron Inc., Teksystems Global Services, Westland
Printers, and Year UP Inc.
During the course of the investigation, information was
collected from the petitioners and the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country services like or
directly competitive with services supplied by the workers which
contributed importantly to worker group separations at Asurion
Services, LLC.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Asurion Services,
LLC, a subsidiary N.E.W Customer Service Companies, LLC,
including workers whose wages are reported under Asurion
Insurance Services, Inc. and including on-site leased workers
from Information System Services, Inc., Kelly OCG, Synechron
Inc., Teksystems Global Services, Westland Printers, and Year
UP Inc., Klamath Falls, Oregon, who are engaged in activities
related to the supply of technical support services for service
contracts meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:








"All workers of Asurion Services, LLC, a subsidiary N.E.W
Customer Service Companies, LLC, including workers whose
wages are reported under Asurion Insurance Services, Inc.
and including on-site leased workers from Information
System Services, Inc., Kelly OCG, Synechron Inc.,
Teksystems Global Services, Westland Printers, and Year
UP Inc., Klamath Falls, Oregon, who became totally or
partially separated from employment on or after August 25,
2016, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 20th day of November 2017.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance