DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-92,967

NICE SYSTEMS, INC.
A WHOLLY-OWNED SUBSIDIARY OF NICE LIMITED
RICHARDSON, TEXAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.
The investigation was initiated in response to a petition
filed on June 22, 2017 by a state workforce office on behalf of
workers of NICE Systems, Inc., a wholly-owned subsidiary of NICE
Limited, Richardson, Texas ("NICE Systems, Inc."). The subject
firm is engaged in activities related to the production and
licensing of software for call center management and call center
workforce optimization. The subject worker group is engaged in
activities related to the supply of first-line call center
support services.
During the course of the investigation, information was
collected from the petitioner and the workers' firm.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in such workers' firm have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has acquired from a foreign country services like or directly
competitive with services provided by the workers which
contributed importantly to worker group separations at NICE
Systems, Inc.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of NICE Systems, Inc., a
wholly-owned subsidiary of NICE Limited, Richardson, Texas, who
are engaged in activities related to the supply of first-line
call center support services, meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a). In
accordance with Section 223 of the Act, 19 U.S.C. § 2273, I make
the following certification:
"All workers of NICE Systems, Inc., a wholly-owned
subsidiary of NICE Limited, Richardson, Texas, who became
totally or partially separated from employment on or after
June 22, 2016 through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 17th day of November 2017.

/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance