DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-92,888

CONDUENT BUSINESS SERVICES
HEALTHCARE DIVISION
INCLUDING WORKERS WHOSE WAGES WERE REPORTED UNDER
XEROX BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS FROM AEROTEK AND RANDSTAD
MOOSIC, PENNSYLVANIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on May 16, 2017 by the state workforce office on behalf
of workers of Conduent Business Services, Healthcare Division,
including workers whose wages were reported under Xerox
Business Services, Moosic, Pennsylvania ("Conduent"). The
workers' firm is engaged in activities related to the supply of
call center/customer service for healthcare clients. The
subject worker group includes on-site leased workers from
Aerotek and Randstad.
During the course of the investigation, information was
collected from the petitioner and the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in such workers' firm have
become totally or partially separated, or are threatened to
become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of a service
like or directly competitive with the service supplied by the
workers which contributed importantly to worker group
separations at Conduent.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Conduent Business
Services, Healthcare Division, including workers whose wages
were reported under Xerox Business Services, including on-site
leased workers from Aerotek and Randstad, Moosic,
Pennsylvania, who are engaged in activities related to the
supply of call center/customer service for healthcare clients
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:











"All workers of Conduent Business Services, Healthcare
Division, including workers whose wages were reported
under Xerox Business Services, including on-site leased
workers from Aerotek and Randstad, Moosic, Pennsylvania,
who became totally or partially separated from employment
on or after May 12, 2016, through two years from the date
of certification, and all workers in the group threatened
with total or partial separation from employment on the
date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C. this 22nd day of June 2017.
/s/Hope D. Kinglock
______________________________
HOPE D. KINGLOCK
Certifying Officer, Office of
Trade Adjustment Assistance