DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-92,726

VONAGE
CUSTOMER CARE SUPPORT
HOLMDEL, NEW JERSEY

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on March 14, 2017, by a State Workforce Office on behalf
of workers of Vonage, Customer Care Support, Holmdel, New
Jersey (Vonage-Customer Care Support). Workers of Vonage-
Customer Care Support are engaged in activities related to the
supply of telecommunications customer care support. The worker
groups are separately identifiable by services supplied by the
firm; consequently, workers who are not part of the Customer
Care Support unit at Holmdel, New Jersey facility are not part
of the subject worker group and not covered by TA-W-92,726.
The worker group did not include on-site leased workers at
the firm.
During the course of the investigation, information was
collected from the petitioner, and workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Vonage-Customer Care
Support have become totally or partially separated, or are
threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has shifted to a foreign country the supply of customer
care support services like or directly competitive with the
services supplied by the workers which contributed importantly
to worker group separations at Vonage-Customer Care Support.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Vonage-Customer Care
Support, who are engaged in activities related to the supply of
customer care support services, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"Workers of Vonage, Customer Care Support, Holmdel, New
Jersey who became totally or partially separated from
employment on or after March 13, 2016, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 5th day of December 2017.

/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance