DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-92,523

XEROX
A SUBSIDIARY OF XEROX TECHNOLOGY
COLLECTIONS UNITS
CUSTOMER CARE INQUIRY UNITS
PURCHASE ORDER UNITS
LEWISVILLE, TEXAS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification
of eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers
in such workers' firm have become totally or partially
separated, or are threatened to become totally or
partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of articles
or supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on January 5, 2017, by the state workforce office on behalf
of workers of Xerox, a subsidiary of Xerox Technology,
Collections Units, Customer Care Inquiry Units, Purchase Order
Units, Lewisville, Texas (Xerox-Collections/Customer Care
Inquiry/Purchase Order). The subject workers are Xerox employees
at the Lewisville, Texas facility who are engaged in activities
related to the supply of collections, customer care inquiries, and
purchase ordering services.
The subject worker groups do not include on-site leased
workers.
During the course of the investigation, information was
collected from the workers' firm and the petitioner.
Section 222(a)(1) has been met because a significant number
or proportion of the workers in Xerox-Collections/Customer Care
Inquiry/Purchase Order have become totally or partially separated,
or are threatened to become totally or partially separated.
Section 222(a)(2)(B) has been met because the workers' firm
has acquired from a foreign country the supply of services like or
directly competitive with the collections, customer care
inquiries, and purchase ordering services supplied by the workers
which contributed importantly to worker group separations at
Xerox-Collections/Customer Care Inquiry/Purchase Order,
Lewisville, Texas.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Xerox-
Collections/Customer Care Inquiry/Purchase Order, Lewisville,
Texas, who are engaged in activities related to the supply of
collections, customer care inquiries, and purchase ordering
services, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of Xerox, a subsidiary of Xerox Technology,
Collections Units, Customer Care Inquiry Units, Purchase
Order Units, Lewisville, Texas, who became totally or
partially separated from employment on or after January 4,
2016, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C. this 10th day of March 2017.
/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance