DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-92,320

XEROX
CUSTOMER BUSINESS OPERATIONS (CBO) DIVISION
A SUBSIDIARY OF XEROX TECHNOLOGY
ROSEMONT, ILLINOIS

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the
workers in such workers' firm have become totally or
partially separated, or are threatened to become
totally or partially separated;
(2)(B)(i)(I) there has been a shift by the workers'
firm to a foreign country in the production of
articles or supply of services like or directly
competitive with those produced/supplied by the
workers' firm; OR
(II) there has been an acquisition from a
foreign country by the workers' firm of
articles/services that are like or directly
competitive with those produced/supplied by
the workers' firm; AND
(ii) the shift/acquisition must have contributed
importantly to the workers' separation or
threat of separation.

The investigation was initiated in response to a petition
filed on October 13, 2016 by One-Stop Operator/Partner on
behalf of workers of Xerox, Customer Business Operations (CBO)
Division, a subsidiary of Xerox Technology, Rosemont, Illinois
(Xerox-CBO). Workers within Xerox-CBO are engaged in activities
related to the supply of billing services. The subject worker
group does not include on-site leased workers.
During the course of the investigation, information was
collected from the workers' firm.
Section 222(a)(1) has been met because a significant
number or proportion of the workers in Xerox-CBO have become
totally or partially separated, or are threatened to become
totally or partially separated.
Section 222(a)(2)(B) has been met because the workers'
firm has acquired from a foreign country the supply of services
like or directly competitive with the billing services supplied
by the subject workers, which contributed importantly to worker
group separations at Xerox-CBO.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Xerox-CBO, who are
engaged in activities related to the supply of billing services,
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
"All workers of Xerox, Customer Business Operations (CBO)
Division, a subsidiary of Xerox Technology, Rosemont,
Illinois, who became totally or partially separated from
employment on or after October 12, 2015, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C. this 11th day of November 2016.
/s/Del Min Amy Chen
______________________________
DEL MIN AMY CHEN
Certifying Officer, Office of
Trade Adjustment Assistance